Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Jacqueline Casillas

Jacqueline Casillas

Los Angeles,CA

Summary

I first started in the Food & Beverage industry as a Hostess/Takeout for three years then went into marketing retail as a sales associate with Bonibi Coffee and Concept Store. Who would’ve thought I would make my celebrity crush’s coffee there?
My dream job always was Victoria’s Secret. I started as a selling associate then later became a Brand Operations Manager and Customer Experience Lead.


I was also a college Nanny from high school until college graduation. I moved onto becoming a young teacher for 1st grade at an Elementary school with Right at School, an after-school program. Volunteering at my mother's preschool classroom since the age of 15 and being raised by a wonderful mom has influenced me to be a positive role model for kids all over the world. While volunteering, I've participated in their fundraiser events and classroom activities.

Not only am I hard at working, I also am a dancer since a young age and have had leadership experience as captain of a high school dance team. I then received an academic award for maintaining a 4.0 GPA throughout my four years in dance at Thousand Oaks High School and got awarded Best Jazz Dancer. Once I graduated and went to Moorpark College for my AA, I was honored to get the opportunity to transfer to CSUN. I have now received my Bachelor’s degree in Business Administration with an emphasis in Marketing. I graduated as an Intern at Enterprise and a senior member on the CSUN Dance Team. I have a passion for Marketing, Dance, Food, Art/Beauty, Fashion, and Happiness!

Overview

6
6
years of professional experience

Work History

Brand Operations Manager, Customer Experience Lead

Victoria's Secret & PINK
04.2024 - 10.2024
  • Championed process improvements within the organization, identifying areas for optimization and implementing changes accordingly.
  • Enhanced customer engagement with well-executed promotional activities and events.
  • Led a team of sales associates, providing guidance, mentorship, and performance management support.
  • Maintained the highest record of loyalty accounts applied.

Sales Associate

Victoria's Secret & PINK
08.2022 - 04.2024
  • Initiated a sense of urgency for each welcoming customer while expanding sales through personal testimony.
  • Marketed multiple displays for future promotions and bundles.
  • Completed shipment hours for store inventory.
  • Asserted a continuity program by introducing the experience of being a loyalty member while maintaining the highest record of credit card applications.

Sales and Marketing Intern

Enterprise Rent-A-Car
12.2022 - 04.2024
  • Conducted sales with integrity and learned new objectives to result in meeting matrix standards weekly.
  • Demonstrated loyalty with Enterprise Plus through a partner, National Car Rental.
  • Collected and analyzed data to create a long-term marketing project for the internship.
  • Improved customer satisfaction ratings by addressing inquiries promptly and professionally.
  • Helped sales professionals maintain customer relationships by making follow up calls to recent buyers.

Boutique Coffee Specialist

Bonibi Coffee & Concept Store
05.2021 - 04.2024
  • Promoted Turkish coffee, shoes, and active wear.
  • Coordinated online presence using web tools and social media channels such as Instagram/TikTok.
  • Increased brand recognition by developing and implementing targeted social media strategies.
  • Bonded with loyal clientele, empowering every customer to experience a comfortable visit.
  • Expanded one area of opportunity where product knowledge was gained when selling international retail and food.

Babysitter

College Nanny
09.2020 - 04.2024
  • Supervised two different kids, separate households.
  • Organized extracurricular schedules for sports and appointments while providing safe transportation to each.
  • Communicated positively with children and guardians.
  • Assisted with meal preparation, light housekeeping to support family with additional chores.

Hostess/Take-Out

Fusion Grill
08.2018 - 04.2024
  • Welcomed customers warmly upon arrival and provided friendly and warm presence throughout unparalleled dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.

First Grade Educator

Right at School
08.2023 - 03.2024
  • Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
  • Built relationships and communicated with parents to provide best learning environment for children.
  • Certified Mandated Reporter at Conejo Elementary School
  • Created and implemented assessments to measure student progress.
  • Assessed student performance and provided feedback to facilitate student success.
  • Built a safe, trusted, and fun environment in the classroom of 20 first graders.

Education

Business Administration- Marketing -

California State University
Northridge, CA
05.2023

Business Administration -

Moorpark College
Moorpark, CA
05.2020

Skills

  • Bilingual
  • Operations Management
  • Self Motivation
  • Customer Relationship Management
  • Professionalism

Accomplishments

  • Medal winner for graduating as a student athlete on a college dance team.
  • Seal of Biliteracy for attaining proficiency in two or more languages as a high school graduate
  • Best Jazz Dancer

Languages

Spanish
Native or Bilingual

Timeline

Brand Operations Manager, Customer Experience Lead

Victoria's Secret & PINK
04.2024 - 10.2024

First Grade Educator

Right at School
08.2023 - 03.2024

Sales and Marketing Intern

Enterprise Rent-A-Car
12.2022 - 04.2024

Sales Associate

Victoria's Secret & PINK
08.2022 - 04.2024

Boutique Coffee Specialist

Bonibi Coffee & Concept Store
05.2021 - 04.2024

Babysitter

College Nanny
09.2020 - 04.2024

Hostess/Take-Out

Fusion Grill
08.2018 - 04.2024

Business Administration -

Moorpark College

Business Administration- Marketing -

California State University
Jacqueline Casillas