Summary
Overview
Work History
Education
Skills
Timeline
Generic
Emmanuel Neewray

Emmanuel Neewray

Louisville,KY

Summary

Service-focused Customer Service Representative dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail, multitasks and manages time well to consistently meet performance targets.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Technical support skills, and troubleshooting resolution.

Overview

6
6
years of professional experience
3
3
years of post-secondary education

Work History

Customer Service Representative

Kapsch TrafficCom
Louisville, KY
03.2024 - Current
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Answered customer inquiries via phone, email, and chat.

Help With Technical Support

Open Members Tolls Accounts per customer request.

Take Tolls payments from customers.

Customer Service Representative

Teleperformance
Louisville, US
06.2021 - 02.2024
  • Resolved customer inquiries, compliant, and issues providing insightful solutions.
  • Answered inbound calls to greet and assist customer with various needs and questions.
  • Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.
  • De-escalated customer complaints using specialized communication techniques.
  • Assisting with Banking Account (checking and savings).
  • Disputing transactions closing and ordering debit card.

Production worker

GE Appliance
Louisville, US
03.2021 - 06.2021
  • Company Overview: Producing of home appliances such as, Macrowave, refrigerator, stoves etc.
  • Producing of home appliances such as, Macrowave, refrigerator, stoves etc.

Service Worker

Audubon Hospital
Louisville, US
01.2020 - 03.2021
  • Company Overview: patients Room servicing
  • Examine patients rooms properly (cleaning, faxing of beds, sanitizing etc.) before they can be brought in for treatment.
  • Patients Room servicing

Education

Associate of Applied Science - Human Services

JCTC
Louisville, KENTUCKY
02.2023 - 05.2026

Skills

  • Conflict resolution
  • Product education
  • Attention to detail
  • Time management
  • Problem-solving
  • Technical Support

Timeline

Customer Service Representative

Kapsch TrafficCom
03.2024 - Current

Associate of Applied Science - Human Services

JCTC
02.2023 - 05.2026

Customer Service Representative

Teleperformance
06.2021 - 02.2024

Production worker

GE Appliance
03.2021 - 06.2021

Service Worker

Audubon Hospital
01.2020 - 03.2021
Emmanuel Neewray