EMMANUEL OSEI SAAHENE
Chicago,IL
Summary
Dedicated and highly motivated Computer Science and CyberSecurity student seeking a position with an organization that offers opportunities for development and growth. Strong leadership skills with the ability to work well with diverse groups of people in a team atmosphere. Excellent time management skills and handling multiple tasks while adhering to strict deadlines.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Supervisor/ Customer Service Representative
Mariano's
Chicago
08.2022 - 12.2023
- Led team to provide exceptional customer service, handle inquiries, resolve issues, and maintain a positive store atmosphere
- Implement comprehensive training on effective communication, conflict resolution, and product knowledge
- Improved customer service ratings by 20% within the first six months of assuming the role
- Under my proactive leadership, the team reduced customer complaints by 15% through proactive issue resolution and improved staff training.
- Directed and supervised a team of 15 employees in daily operations.
Front Desk, Student Services Department/ Work Study
Harry S. Truman College
Chicago
01.2022 - 12.2023
- Provided top-notch customer service while maintaining a welcoming and friendly environment at the front desk.
- Welcomed visitors with genuine warmth, effectively addressed their inquiries and guided them with a friendly demeanor toward the appropriate departments.
- Assisted students with course registration, schedule adjustments, and payment inquiries.
- Collaborated with colleagues to develop an extensive FAQ document, improve the information-sharing process, and decrease repetitive inquiries.
- Collaborated with a cross-functional team to define features and build powerful, easy-to-use products and customer-facing workflow tools.
Education
Bachelor's Degree of Science - in Cybersecurity
Western Illinois University
Macomb, IL12-2025
Associate Degree of Science - in Computer Science
Harry S Truman College
Chicago, IL12-2023
Skills
- Microsoft Office
- Operating Systems: Windows 10, 8, 7, Vista, Server 2008
- Certified Mandated Reporter, DCFS, 2022
- Languages: English and Twi
- Java(programming)
- Python(coding)
- C(coding)
- Xcode
- CSS
- JavaScript
- Network Security
Computer Volunteering
Apps Coding Volunteer
Asian Human Services/ Everyone Can Code – Chicago, IL Summer 2022
- Contributed to coding, testing, and deploying different aspects of app development, such as UI design and user interaction.
- Proficiency in Swift programming and work with Xcode improved understanding of app development concepts and practices.
Robotic Coding Volunteer
STEAMbassadors – Chicago, IL Summer 2022
- Taught students (ages 3-15) the basics of S.T.E.M. using the LEGO Education curriculum.
- Created lesson plans, selected suitable robotics kits and platforms, and organized hands-on activities to reinforce learning.
- Introduced participants to more advanced concepts to demonstrate problem-solving abilities and creative thinking.
- Learned the importance of adapting teaching methods to individual learning styles.
Certification
- CompTIA Security+ Certification Exam, 04/11/2024, COMP001022489810
- Google Cybersecurity Support, 04/14/2024
- Google IT Support, 10/09/2023
- Department of Children and Family Services, 07/2022
Timeline
Supervisor/ Customer Service Representative
Mariano's
08.2022 - 12.2023
Front Desk, Student Services Department/ Work Study
Harry S. Truman College
01.2022 - 12.2023
Bachelor's Degree of Science - in Cybersecurity
Western Illinois University
Associate Degree of Science - in Computer Science
Harry S Truman College
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