Emmanuel Sanders
Atlanta,GA
Summary
Personable and detail-oriented professional with a strong background in customer service, conflict resolution, and administrative support. Seeking a Leasing Agent role to apply my communication skills and commitment to creating a welcoming, efficient experience for tenants and prospective residents.
Overview
9
9
years of professional experience
Work History
Transportation Security Officer
Transportation Security Administration
12.2024 - 03.2025
- - Provided security screening services while maintaining positive traveler interactions in a high-pressure environment
- - Enforced procedures with professionalism, ensuring traveler safety and compliance
- - Delivered exceptional customer service while handling escalated concerns calmly and effectively
Contact Representative
Internal Revenue Service
07.2024 - 11.2024
- - Responded to inquiries from individuals and businesses, ensuring clarity on tax obligations and account status
- - Resolved customer issues with professionalism and adherence to federal procedures
- - Gathered and evaluated customer feedback to improve service processes
DC Processing Specialist
Workforce Opportunity Services
03.2022 - 06.2023
- - Managed sensitive client information and financial documentation
- - Collaborated with cross-functional teams to meet processing goals
- - Delivered high-volume administrative support with accuracy and timeliness
Teller
Fifth Third Bank
03.2019 - 01.2022
- - Performed daily banking transactions, balancing cash drawers and resolving client issues
- - Cultivated trust and rapport with regular clients
- - Assisted in training new hires on financial procedures and customer engagement
Leasing Agent
Southfield Apartments
05.2018 - 02.2019
- Assisted Agents with daily leasing needs within the office.
- Managed rental payments, ensuring accurate records for financial reporting purposes.
- Collaborated with maintenance staff to ensure timely completion of tenant requests and work orders.
- Developed strong relationships with tenants through proactive communication and excellent customer service skills.
- Enhanced tenant satisfaction by efficiently addressing and resolving leasing inquiries and concerns.
Security Screener Supervisor
Securitas
05.2016 - 04.2018
- - Oversaw a team of screeners, ensuring protocol compliance and team productivity
- - Trained new personnel in safety regulations and conflict resolution
Education
High School -
Romulus Senior High School
Romulus, MI01.2010
Skills
- - Customer Service & Relations
- - Conflict Resolution & Communication
- - Leasing Software Familiarity
- - Team Collaboration & Workflow Management
- - Data Entry & Documentation
- - Sales-Oriented Mindset
- Team development
- Policy enforcement
Timeline
Transportation Security Officer
Transportation Security Administration
12.2024 - 03.2025
Contact Representative
Internal Revenue Service
07.2024 - 11.2024
DC Processing Specialist
Workforce Opportunity Services
03.2022 - 06.2023
Teller
Fifth Third Bank
03.2019 - 01.2022
Leasing Agent
Southfield Apartments
05.2018 - 02.2019
Security Screener Supervisor
Securitas
05.2016 - 04.2018
High School -
Romulus Senior High School
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