Emmanuel Smith
Humble
Summary
Dynamic Claims Manager with a proven track record at Rosemark Warranty, excelling in claims analysis and policy interpretation. Expertly enhanced claims processes, resulting in improved customer satisfaction and operational efficiency. Adept at training teams and implementing quality control measures, combining strong analytical skills with effective communication to drive results.
Overview
15
15
years of professional experience
Work History
Claims Manager
Rosemark Warranty
03.2022 - Current
- Managed claims processing workflows to ensure timely and accurate resolutions.
- Collaborated with cross-functional teams to enhance claims handling procedures.
- Trained and mentored junior staff on best practices in claims management.
- Analyzed claim trends to identify areas for process improvement and efficiency gains.
- Implemented quality control measures to maintain high standards in claims adjudication.
- Reviewed complex claims cases, providing strategic recommendations for resolution.
- Streamlined communication between adjusters and clients, expediting claim resolution times.
- Enhanced customer satisfaction with timely and accurate claims resolutions.
Store Manager
Atasca Vapes
09.2014 - 10.2021
- Supervised daily operations to ensure optimal store performance and customer satisfaction.
- Developed and implemented effective merchandising strategies to enhance product visibility and sales.
- Trained and mentored staff, fostering a customer-centric culture and improving team performance.
- Analyzed inventory levels and implemented restocking procedures to maintain product availability.
Field Service Engineer
OYO Geospace Tech
05.2010 - 06.2012
- Diagnosed and resolved technical issues in field installations, enhancing system performance and reliability.
- Conducted routine maintenance checks on equipment, ensuring optimal functionality and minimizing downtime.
- Trained junior technicians in troubleshooting techniques and best practices for service delivery.
- Developed service reports detailing findings and recommended solutions for client review.
Education
GED -
Dimond High
Anchorage, AKSkills
- Claims analysis
- Policy interpretation
- Claims investigation and research
- Investigation techniques
- Procedure implementation
- Claims auditing
Timeline
Claims Manager
Rosemark Warranty
03.2022 - Current
Store Manager
Atasca Vapes
09.2014 - 10.2021
Field Service Engineer
OYO Geospace Tech
05.2010 - 06.2012
GED -
Dimond High
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