Emmanuel Stanford
Summary
Offering reliable and adaptable approach, eager to learn and develop in manufacturing environment. Brings attention to detail and understanding of safety procedures, producing accurate and high-quality work. Ready to use and develop problem-solving and teamwork skills within the Operator 1 role.
Overview
4
4
years of professional experience
Work History
Document Processor
Citigroup Inc
03.2022 - 06.2022
- Maintained document control system and updated work instructions, procedures and associated databases.
- Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation.
- Worked with internal staff to process documents and sent for closing.
- Converted documents from one application to another.
Customer Service Associate
Royal Farms
09.2022 - 02.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided training and support to new associates to help provide high-quality customer service.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Cross-trained and backed up other customer service managers.
Customer Service Associate
Albertsons
09.2021 - 01.2022
- Implemented and developed customer service training processes.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Manufacturing Associate
Terumo
11.2023 - Current
- Made sure that products were produced on time and are of good quality.
- Organized work to meet demanding production goals.
- Followed safety protocols and utilized OSHA-approved PPE to foster safe working environment.
- Exceeded daily production targets with consistent attention to detail and commitment to quality expectations.
Education
High School Diploma -
North East High School
North East, MD06.2022
Skills
- Microsoft Dynamics
- Sensitive Documents Management
- Office Organization
- Data Recording Accuracy
- Quality Assurance
- Material Preparation
Timeline
Manufacturing Associate
Terumo
11.2023 - Current
Customer Service Associate
Royal Farms
09.2022 - 02.2023
Document Processor
Citigroup Inc
03.2022 - 06.2022
Customer Service Associate
Albertsons
09.2021 - 01.2022
High School Diploma -
North East High School
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