Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Emmanuel Ukpabi

Rochester,NY

Summary

Proven Logistics Specialist with a track record of enhancing operational efficiency at CareTouch Medical Transportation. Excelled in driver scheduling and customer service, significantly improving dispatch response times and client satisfaction. Demonstrated strong problem-solving and leadership abilities, driving advancements in logistics planning and performance analysis at Kenis Auto Sales.

Overview

12
12
years of professional experience

Work History

Logistics Specialist

CareTouch Medical Transportation
Rochester, NY
08.2016 - Current
  • Prepared documentation related to patient transports including manifests, driver logs, incident reports.
  • Communicated via radio and used 10-codes to receive and transmit information.
  • Prioritized incoming requests for transportation depending upon criticality of patient condition.
  • Responded to dispatch calls promptly.
  • Identified maintenance issues and notified mechanics to schedule repair work.
  • Provided support services such as loading and unloading passengers into vehicles safely and securely transporting them between locations.
  • Maintained records of all transportation services performed and communicated any changes in service levels or policies to customers.
  • Established effective communication systems between drivers and dispatchers ensuring timely arrival at pick-up points and destinations.
  • Adhered strictly to all safety protocols while operating company vehicle including wearing seatbelts at all times when driving.

Office Assistant/Logistics Coordinator

Kenis Auto Sales
Rochester, NY
05.2013 - 07.2016
  • Communicated with customers, employees and vendors to answer questions and address complaints.
  • Maintained an organized filing system of paper documents and electronic files.
  • Coordinated office activities to streamline operations and promote compliance with organizational policies.
  • Utilized office equipment such as printers, copiers, and fax machines efficiently.
  • Completed and mailed contracts, invoices or checks.
  • Participated in logistics planning and forecasting activities to meet future demand effectively.
  • Implemented new technologies such as GPS tracking software for increased efficiency in logistics operations.
  • Analyzed logistics performance data to identify trends and areas for improvement.

Education

Associate of Science - Liberal Arts And Sciences

Monroe Community College
Rochester, NY

Skills

  • Customer service
  • Driver scheduling
  • Problem-solving
  • Decision-making
  • Efficiency improvement
  • Training and leadership
  • Scheduling
  • Client interaction
  • Call handling

Affiliations

  • Loves Travelling, reading and swimming.

Timeline

Logistics Specialist

CareTouch Medical Transportation
08.2016 - Current

Office Assistant/Logistics Coordinator

Kenis Auto Sales
05.2013 - 07.2016

Associate of Science - Liberal Arts And Sciences

Monroe Community College

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Emmanuel Ukpabi