Emmanuel Williams
Frisco,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes.
Overview
3
3
years of professional experience
Work History
Claims Adjuster
State Farm
03.2022 - Current
- Negotiated and settled claims according to information presented through reports, research and data verification
- Identified and obtained evidence to ascertain claim value
- Investigated questionable claims to determine payment authorization
- Completed required investigations on referred files within established timeframes
- Conducted witness interviews to assist claim information gathering process
- Analyzed and audited open claims to calculate additional payments owed
- Drafted statement of loss to summarize damages, payments and underlying policy coverage
- Discovered occurrences of insurance fraud or criminal neglect to avoid workplace liability
- Worked in SPOC positions assisting team members with Various claim handling questions and procedures
Nordstrom Sales Associate
Nordstrom
09.2021 - 08.2022
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Built strong relationships by showing extensive knowledge on products on display
Reliant Sales Rep
Entel Marketing
10.2020 - 03.2021
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Forged strong partnerships with industry influencers to elevate brand reputation within the market.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Education
Business Administration And Management -
University of Arizona Global
Skills
- Team Building
- Customer Service
- Networking
- Project Planning
- Automobile Claims Specialist
- Insurance Policy Coverage Knowledge
- Claims Processing
- Conflict Resolution
- Time Management
- Active Listening
- Flexible and Adaptable
- Verbal Communication
- Attention to Detail
Accomplishments
Good act award- awarded for detailed analyzation of claims preventing fraudulent activity
Appointed Productivity SPOC for consistency in Productivity
Timeline
Claims Adjuster
State Farm
03.2022 - Current
Nordstrom Sales Associate
Nordstrom
09.2021 - 08.2022
Reliant Sales Rep
Entel Marketing
10.2020 - 03.2021
Business Administration And Management -
University of Arizona Global