EMMANUEL WOOD
Cybersecurity Analyst
Tucker,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills, eager to secure an entry-level Cybersecurity Analyst position. Enthusiastic to collaborate with a great team and exceed company objectives.
Overview
17
17
years of professional experience
Work History
Life Insurance Agent
Unitrust Financial Group
Atlanta, GA
03.2023 - Current
- Delivered informative presentations to potential clients about the benefits of life insurance policies, generating interest and driving sales growth.
- Utilized effective time management skills to manage a large client portfolio efficiently without sacrificing quality of service or attention to detail.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Improved client retention rates by offering tailored policy recommendations that met their unique requirements and goals.
- Provided coverage option information to assist clients in protecting assets.
- Retained up-to-date industry knowledge for accurate, well-informed customer interactions.
Remote Car Buyer
Carvio
San Diego , United States
10.2022 - 02.2023
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Government Dedicated Account Manager
T-Mobile
Atlanta, GA
08.2007 - 12.2021
- Deliver support to customers; paving the way for future business opportunities
- Ask probing questions to determine service needs and accurately input information into CRM systems.
- Prevent key account losses by researching discrepancies for corrective action to capitalize on opportunities to enhance customer experiences and bring in repeat business and assist with retention.
- Cultivate impactful relationships with customers and drove business development by delivering product knowledge and teaming up with our regional sales staff.
- I was able to exceed my quarterly retention quota by 120% 10 times in an 5 year period.
- I grew my account base in gross revenue by $500,000 in an 2 year period.
Education
Bachelor of Arts - Emergency Management
American Public University System
Charles Town, WV 08.2011 - 06.2016
No Degree - Google Cybersecurity Professional Certificate
Coursea
Mountain View, CA 05.2001 -
Skills
Project management abilitiesReport creation
Intrusion Detection
Incident Response Management
Penetration Testing
Incident Response
Vulnerability Assessment
Disaster Recovery
Network Security
Phishing Detection
SIEM management
Wireshark software
Problem-solving abilities
Timeline
Life Insurance Agent
Unitrust Financial Group
03.2023 - Current
Remote Car Buyer
Carvio
10.2022 - 02.2023
Bachelor of Arts - Emergency Management
American Public University System
08.2011 - 06.2016
Government Dedicated Account Manager
T-Mobile
08.2007 - 12.2021
No Degree - Google Cybersecurity Professional Certificate
Coursea
05.2001 -