Emmanuela Dumont
Orlando,FL
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Brick Specialist
LEGO Brand Retail
Orlando, FL
06.2023 - Current
- Arranged Lego sets for floor employees to improve accessibility.
- Organized bricks and sets for optimal sales floor display.
- Unloaded merchandise from trucks upon delivery.
Sales Ambassador
Lush Fresh Handmade Cosmetics
Orlando, FL
12.2022 - Current
- Performed cashier duties when necessary.
- Developed relationships with existing customers to encourage repeat business.
- Maintained a clean and organized sales floor at all times.
- Assisted customers in finding the right products for their needs.
- Created displays of merchandise designed to attract customer attention.
Bartender
Fun Spot America
Orlando, FL
12.2019 - 12.2022
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Performed opening and closing duties including restocking supplies.
- Completed regular bar inventories and daily requisition sheets.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Barista
El tuyo coffee shop
Miami, FL
09.2016 - 09.2018
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Managed cash register and processed transactions with accuracy and integrity.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
Education
Associate of Arts - Applied Linguistics
Miami Dade College
Miami, FL05-2026
Skills
- Customer service
- Project management
- Team collaboration
- Fluent in French and Haitian Creole
- Filing and data archiving
- inventory control
- Cash handling
- Sales support
Affiliations
- reading , tutoring , essayist,
Certification
- CPR certification
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Haitian creole
Native/ Bilingual
Spanish
Limited
Timeline
Brick Specialist
LEGO Brand Retail
06.2023 - Current
Sales Ambassador
Lush Fresh Handmade Cosmetics
12.2022 - Current
Bartender
Fun Spot America
12.2019 - 12.2022
Barista
El tuyo coffee shop
09.2016 - 09.2018
Associate of Arts - Applied Linguistics
Miami Dade College
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