Summary
Overview
Work History
Education
Skills
Timeline
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Emmanuella Appiah-Mensah

Newark,NJ

Summary

Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction.

Overview

2
2
years of professional experience

Work History

Customer Service Associate (Sales Lead)

Marshall Retail Group
08.2022 - Current
  • Obtained and evaluated relevant information to handle product and service inquiries
  • Assisted customers with product selection, order entry, and payment processing
  • Monitored customer feedback and confirmed customer satisfaction
  • Built sustainable customer relationships of trust through open and interactive communication
  • Provided accurate information regarding product features and benefits
  • Obtained and examined relevant information to assess validity of complaints and determine possible causes
  • Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.

Food Service Worker

IKEA
01.2022 - 04.2022
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Developed and maintained positive relationships with customers to enhance service.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.

Education

Microsoft Office Medical Office Administration - Health Information Management

Saint Peter’s University
Jersey City, NJ

High School Diploma -

Weequahic High School
Newark, NJ

Skills

  • Professionalism and strong work ethic
  • Organization and flexibility
  • Customer Service
  • Team Oriented
  • Fast-Paced Environment
  • Verbal and Written Communication
  • MS Office Proficiency
  • Customer Relationship Management
  • Correcting Discrepancies

Timeline

Customer Service Associate (Sales Lead)

Marshall Retail Group
08.2022 - Current

Food Service Worker

IKEA
01.2022 - 04.2022

Microsoft Office Medical Office Administration - Health Information Management

Saint Peter’s University

High School Diploma -

Weequahic High School

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Emmanuella Appiah-Mensah