Emmarae Wilson
Phoenix,AZ
Summary
Dynamic Lead Sales Front Desk with extensive experience at Marriott Vacation Club, excelling in customer service and guest relations. Proven ability to resolve complaints and enhance satisfaction through effective problem-solving and multitasking. Organized and dependable while handling multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Lead Sales Front Desk
Marriott's Canyon Villas
08.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
Front Desk Specialist
Marriott Vacation Club
12.2022 - 08.2024
- Answered multi-line phone system and greeted callers enthusiastically.
- Greeted visitors and customers upon arrival, offered assistance and answered questions.
- Used internal software to process check-ins and check-outs.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
Front Desk Agent
Marriott's Canyon Villas
11.2021 - 12.2022
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Coordinated with internal departments to handle wide range of guests needs.
Education
Associates of Liberal Arts - Liberal Arts And General Studies
College of Southern Idaho
Twin Falls, ID05.2020
Skills
- Customer service
- Hotel services and hospitality
- Teamwork
- Organization
- Guest relations
- Problem-solving
- Multitasking
- Time management
Accomplishments
- Awarded Associate of the Month in July of 2022 at Marriott's Canyon Villas.
Timeline
Lead Sales Front Desk
Marriott's Canyon Villas
08.2024 - Current
Front Desk Specialist
Marriott Vacation Club
12.2022 - 08.2024
Front Desk Agent
Marriott's Canyon Villas
11.2021 - 12.2022
Associates of Liberal Arts - Liberal Arts And General Studies
College of Southern Idaho
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