EMMA W. SMITH
North Kingstown
Summary
Dynamic veterinary receptionist with proven expertise at Titan Veterinary Clinic in appointment scheduling and medical record management. Recognized for exceptional customer service and effective multitasking, ensuring seamless operations and high client satisfaction. Proficient in Cornerstone and PetDesk, consistently enhancing team collaboration and maintaining safety protocols in a fast-paced environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Veterinary Receptionist
Titan Veterinary Clinic
Warwick
09.2023 - Current
- Scheduled specific medical appointments, vaccines, annual exams, non-wellness visits, follow-up visits, and surgeries.
- Prepping files for next-day appointments.
- Handling Rx requests, including written insurance claims, and medical records.
- Well-versed in CardPointe, PetDesk, Cornerstone.
- Stocking inventory.
- Opening, closing duties, and deposits.
- Carried out daily tasks by professionally communicating with physicians, technicians, and medical assistants.
- Answered incoming calls, scheduled appointments, and provided information to clients regarding services offered.
- Coordinated with other departments within the clinic to provide efficient service for customers.
- Routed laboratory or diagnostic results to appropriate staff.
- Took messages from patients and promptly relayed to appropriate staff.
- Provided customer service by answering questions related to pet care and medications prescribed by the veterinarian.
Licensed Horseback Riding Instructor
Glen Farm Stable
Portsmouth
03.2021 - 06.2023
- Assisted in developing relations between adolescence and animals
- Taught adaptive, therapeutic riding lessons
- Completed evaluations to assess participant abilities and safety
- Created a nurturing, positive, and professional environment
- Responded quickly to any emergencies or injuries that occurred in the barn or during lessons and rides.
- Developed individualized lesson plans for each student based on their experience level and goals.
- Assisted in the training of horses, including ground work and riding instruction.
- Provided lessons to riders of all ages and skill levels.
- Instructed students on proper horse care, grooming, tacking up, and saddling techniques.
Licensed Horseback Riding Instructor/ Barn Manager
Jelich Farm
Lexington
09.2017 - 03.2020
- Instructed students and taught behavioral habits of horses
- Maintained updated knowledge through continuing education and advanced training.
- Assigned, managed, delegated daily duties
- Mentored the areas of discipline, responsibilities, and caring for animals
- Educated the student on the anatomy of horses
- Assisted developing strategical ways on implementing their techniques
- Provided motivation and structure to adolescence
- Coordinated and managed students during off ground visits
- Provided safety, as well as team bonding
- Ensured safety protocols were followed at all times during lessons and other activities involving horses.
- Assisted in teaching special events such as birthday parties or summer camps for children interested in learning about horses.
- Managed the daily care of multiple horses in the barn including feeding, watering, turn out, in, cleaning stalls, paddocks and administering medications as needed.
- Built positive relationships with students, parents, colleagues and administrators.
- Participated in local competitions by entering horses into events such as hunter shows or dressage tests.
Data Entry Clerk
Rhode Island Clam Inc
East Greenwich
07.2015 - 08.2017
- Exquisite organization skills
- Experienced with Quickbooks
- Account managing
- Collected and organized information for entry, prioritizing entries to increase efficiency.
- Identified and corrected data entry errors to prevent duplication across systems.
- Transferred written information into databases to maintain consistent, accurate client records and project details.
- Prepared summaries of daily work completed for review by supervisors.
- Organized files according to established procedures for easy retrieval later on.
- Analyzed and processed current data records to provide detailed reports.
Education
GED -
North Kingstown High School
North Kingstown, RI06-2006
Skills
- Customer service
- Appointment scheduling
- Team collaboration
- Proficient in Cornerstone, Pet Desk
- Medical record management
- Prescription handling
- Attention to detail
- Safety protocol adherence
- Filing systems
- Discharging patients
- Effective multitasking
References
Tammy Souza, (401) 921-4546, Jennifer Jelich, (925) 212-6534, Bonnie Briggs, (401) 294-9121, Sharon Smith, (401) 218-5867, Kerrie Bourski, (401) 846-1600 ext. 1
Attributes
- Reliable/Dependable
- Approachable/team player
- Ability to multitask
- Goal orientated
- Open minded
- Energetic/confident
- Focused
- Positive thinker
- Excellent computer product knowledge
Certification
- Horseback Riding Instructor License
Accomplishments
- Photo Acknowledgements by National Geographic, Fox News, University of Miami
Timeline
Veterinary Receptionist
Titan Veterinary Clinic
09.2023 - Current
Licensed Horseback Riding Instructor
Glen Farm Stable
03.2021 - 06.2023
Licensed Horseback Riding Instructor/ Barn Manager
Jelich Farm
09.2017 - 03.2020
Data Entry Clerk
Rhode Island Clam Inc
07.2015 - 08.2017
GED -
North Kingstown High School
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