Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Volunteer work
Awards
Timeline
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Emme Fundora

Miami,FL

Summary

Dynamic professional with a proven track record at Publix, enhancing customer satisfaction through exceptional service and swift problem resolution. Excelled in managing high call volumes and fostering empathetic client relationships. Skilled in POS system operation and adept at coaching, demonstrating significant improvements in client performance. Renowned for a positive attitude and a focus on achieving service excellence.

Overview

2
2
years of professional experience

Work History

Customer Service Associate

Publix
06.2024 - Current
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high call volume with exceptional time management skills, minimizing wait times for customers.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Hostess

Samurai Japanese Restaurant
09.2023 - 04.2024
  • Greet and welcome guests in a friendly and professional manner
  • Managing reservations and ensuring accurate seating arrangements
  • Handling customer inquiries, complaints, and special requests
  • Package To-Go Orders

Softball Pitching Coach

Self-Employed
09.2022 - 08.2023
  • Coached and mentored various young athletes ranging in ages7-14, focusing on improving their pitching technique, overall performance, and improving their self-confidence
  • Conducted regular individual and group sessions, emphasizing proper pitching mechanics, strategies, and game awareness

Education

B.A. - Economics, Minor in Business

The University of Florida
Gainesville, FL
05.2027

High School Diploma -

Palmer Trinity School
Miami, FL
05.2023

Skills

  • Payment processing
  • Check processing
  • Cash handling
  • Guest services
  • POS system operation
  • Customer service

Extracurricular Activities

Special Olympics Club Connects college students and individuals with intellectual disabilities through sport to build friendships and help lead the social justice movement of Special Olympics. Miracle League of Miami Dade Softball and Baseball programs provide an opportunity for children with physical and/or developmental challenges to play a sport and be a part of a team. Provided individual coaching and skill development throughout games. Miami Book Fair's Literacy Initiative: The Children's Trust's Books for Free Book organization that provides the opportunity for young children in need to pick up books for free, selected from bookshelves found in a variety of locations around the county. Coordinated with an organization to plan and host a book drive held at my former high school. Advocated at my high school in support of the organization by speaking to my fellow peers and posting flyers throughout campus Successfully collected a variety of books for a range of ages, that were then provided to students in need.

Volunteer work

Best Buddies

Served as a Buddy to Special Needs Children, coordinating transportation and activities with their parents and other Buddies. Attended service events, and organized activities for the Buddies.

Miami Book Fair's Literacy Initiative: The Children's Trust's Books for Free

Book organization that provides the opportunity for young children in need to pick up books for free, selected from bookshelves found in a variety of locations around the county.

Coordinated with an organization to plan and host a book drive held at my former high school. Advocated at my high school in support of the organization by speaking to my fellow peers and posting flyers throughout campus. Successfully collected a variety of books for a range of ages, that were then provided to students in need.

Awards

National Hispanic Honor Award, John B. and Gloria B. Sweger Scholarship, Palmer Trinity Softball MVP

Timeline

Customer Service Associate

Publix
06.2024 - Current

Hostess

Samurai Japanese Restaurant
09.2023 - 04.2024

Softball Pitching Coach

Self-Employed
09.2022 - 08.2023

B.A. - Economics, Minor in Business

The University of Florida

High School Diploma -

Palmer Trinity School
Emme Fundora