Emme Martin
Somerville,MA
Summary
Detail-oriented professional with an MS in Business Analytics and experience in data analysis, process improvement, and coordination in both academic and healthcare settings. Skilled in SQL, SAS, Tableau, and Excel, with a track record of converting complex data into actionable insights that drive operational efficiency and inform strategic decisions.
Overview
4
4
years of professional experience
Work History
Patient Experience Representative
Boston Children's Hospital
09.2024 - Current
- Increased neuropsychological appointment bookings by over 50% through improved record keeping and organization.
- Provided responsive customer service and coordinated with care teams, ensuring timely communication among patients, families, and clinical staff.
- Managed 30+ daily bookings, maintaining accurate patient records in Epic and Microsoft Office to support data integrity.
Academic Resources and Support Coordinator
Massachusetts College of Pharmacy and Health Sciences
02.2024 - 09.2024
- Maintained program data in Excel to assess effectiveness and inform strategic academic planning.
- Developed and delivered 20+ training materials to guide students on program expectations and success tips.
- Interviewed and selected peer tutor candidates, strengthening overall academic support services.
Graduate Research Fellow
Suffolk University
01.2023 - 12.2023
- Analyzed 100+ research papers for a TOE framework meta-analysis using systematic literature review.
- Employed coding techniques to ensure data integrity and produce clear, accurate insights.
- Collaborated with department heads to align research focus with academic objectives.
Editorial Assistant
The Idea Boutique / VIE Magazine
01.2021 - 11.2023
- Led cross-departmental projects to deliver content on schedule for a lifestyle magazine.
- Authored 50+ articles on technology, travel, design, and fashion for an audience of 1.2M+ annually.
- Leveraged digital marketing and analytics to boost audience engagement.
Education
Master of Science - Business Analytics
Suffolk University
Boston, MA12.2023
Bachelor of Business - Marketing
Florida International University
Miami, FL05.2022
Skills
- Data Analysis & Visualization
- Project & Academic Coordination
- Analytical Research & Records Management
- Customer Service & Team Collaboration
- Adaptability & Strategic Planning
- Clear Communication
- Effective Problem Solving
- Process Improvement
Timeline
Patient Experience Representative
Boston Children's Hospital
09.2024 - Current
Academic Resources and Support Coordinator
Massachusetts College of Pharmacy and Health Sciences
02.2024 - 09.2024
Graduate Research Fellow
Suffolk University
01.2023 - 12.2023
Editorial Assistant
The Idea Boutique / VIE Magazine
01.2021 - 11.2023
Bachelor of Business - Marketing
Florida International University
Master of Science - Business Analytics
Suffolk University
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