Marisa Van De Pol
Bondurant,Iowa
Summary
Passionate about promoting top-notch skills in oral and written communication, active listening and analytical problem-solving. Professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships and drive business results.
Overview
14
14
years of professional experience
Work History
Patient Experience Representative
The Iowa Clinic
03.2021 - Current
- Greeted patients immediately upon arrival, providing excellent customer service
- Maintained confidentiality of personal and financial information, protecting patient rights and complying with HIPAA regulations
- Collected co-payments and co-insurance.
- Evaluated daily schedules accommodating patient flow and minimizing missed appointments
- Recorded patient and insurance payments.
- Performed various clerical and administrative functions, such as ordering and maintaining inventory of supplies
- Operated office equipment, such as voice mail and word processing, spreadsheet and other software applications to prepare reports, financial statements, letters and medical records
- Handled guest complaints promptly, contacting supervisor immediately for assistance with escalated issues.
Assistant Director
Altoona 8th Street Childcare
08.2018 - 03.2021
- Followed licensing guidelines and company standards.
- Helped children learn about language and literacy, science and life skills
- Completed extensive training that provided insight on child care and development topics
- Worked with co-teacher to implement lesson plans from research-informed learning curriculum
- Helped children explore world, improve motor skills and grow vocabulary
- Created organized classroom that encouraged children to create, explore and make decisions with confidence
- Engaged families in conversation about child's education and features and benefits of programs.
Bartender
Jethros BBQ
04.2010 - 06.2019
- Assessed bar inventory and completed requisition sheets to restock supplies
- Completed POS transactions, returning currency, coin and payment cards to patrons
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
- Greeted patrons promptly and cordially, exhibiting excellent guest service skills
- Mixed and served alcoholic and non-alcoholic beverages according to established recipes
- Checked identification of customers to verify age requirements for alcohol purchases.
Adult Detention Officer
Polk County Sheriff's Office
06.2014 - 07.2018
- Searched inmates and cells for contraband and confiscated unauthorized items
- Maintained records of inmate identification and charges
- Inspected conditions of locks, window bars, grills, doors and gates at correctional facilities to ensure security and help prevent escapes
- Drafted daily operational and incident reports detailing inmate rule violations and unusual occurrences
- Recorded information, such as prisoner identification, charges and incidents of inmate disturbance, keeping daily logs of prisoner activities
- Settled disputes between inmates and collaborated with other officers to defuse escalated conflicts
- Monitored inmate conduct in alignment with established policies and regulations
- Served meals, distributed commissary items and dispensed prescribed medication to prisoners
Education
High School Diploma -
Ankeny High School
Ankeny, IA05.2009
Skills
- Administrative and Office Support
- Patient Confidentiality and Data Security
- Customer Experience
- Database Search and Data Entry Skills
References
References available upon request
Timeline
Patient Experience Representative
The Iowa Clinic
03.2021 - Current
Assistant Director
Altoona 8th Street Childcare
08.2018 - 03.2021
Adult Detention Officer
Polk County Sheriff's Office
06.2014 - 07.2018
Bartender
Jethros BBQ
04.2010 - 06.2019
High School Diploma -
Ankeny High School
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