Pamela Joy
Canton,OH
Summary
Dependable, while serving diverse needs of patients, caregivers, and providers through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing information and databases to foster process improvement and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance.
Overview
18
18
years of professional experience
Work History
Patient Experience Representative
Cleveland Clinic Mercy Hospital
Canton , Ohio
2016.08 - Current
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Collaborated with caregivers, including providers to resulting an increase in patient scores from 30% to 70%.
- Fostered an environment to promote just culture to improve caregiver and patient experience.
- Increased patient access by creating an online patient feedback forum and phone tree.
PCC
Cleveland Clinic Mercy Hospital
Canton , OH
2016.08 - Current
- Monitored quality and infection through daily chart reviews to increase compliance and regulatory guidelines.
- Provided staffing support as needed.
- Rounded on caregivers and patients to improve staff and patient experience.
Registered Nurse
Cleveland Clinic Akron General
Akron , OH
2006.09 - 2016.08
- Provided direct patient care, stabilized patients and determined next course of action.
- Administered medications via oral, IV and intramuscular injections and monitored responses.
- Managed care from admission to discharge.
- Orchestrated quality-driven, cost-effective care in high-volume trauma center setting.
- Led successful team comprised of RNs, LPNs and ancillary staff.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
- Audited charts and reviewed clinical documents to verify accuracy.
- Oversaw delivery of care for patients on medical-surgical unit, providing direct care, delegating nursing assignments, and supervising team comprised of nurses, LPNs, technicians and unit clerks.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Recipient of Cameo of Caring Award
- Chairperson of Unit Practice Council
Education
Bachelors of Nursing -
Cleveland State University
Cleveland, OH06.2006
Bachelor of Science - Biology, Chemistry, Psychology And Religion
Mount Union College
Alliance, OH05.1993
Skills
- Resolving Problems
- Calm and Effective Under Pressure
- Administrative, caregiver and provider support
- Caring and Empathetic
- Building Rapport and Credibility
- Explaining Policy and Procedures
Timeline
Patient Experience Representative
Cleveland Clinic Mercy Hospital
2016.08 - Current
PCC
Cleveland Clinic Mercy Hospital
2016.08 - Current
Registered Nurse
Cleveland Clinic Akron General
2006.09 - 2016.08
Bachelors of Nursing -
Cleveland State University
Bachelor of Science - Biology, Chemistry, Psychology And Religion
Mount Union College
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