Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Emmerald Johnson

Honolulu,HI

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy and with a positive attitude. Willingness to take on added responsibilities to meet team goals. Expertise in mooring and unmooring, managing lines and handling heavy equipment and maintaining deck equipment. Observant and quick to respond to emergency situations, also adaptable to different working conditions.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Casa Ojai Inn
07.2020 - 10.2022
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Streamlined office operations for improved productivity with effective organization and communication skills.
  • Sustained excellent computer, technological, and phone skills, sustained bookings, sustained reservations through other sources such as third party websites to math with our offers at the hotel
  • Acted with transactions, payments, transfer payments, and refunds, also recording transactions, and the ability to handle cash properly with accurately counting cash
  • Ensured proper procedures were followed with security guidelines in ensuring proper identity security, also security in transactional payments

Sales Associate

Rip Curl
02.2023 - 07.2023
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Acted with transactions, payments, and refunds, and the ability to handle cash properly and securely.
  • Assisting with inventory and stock, maintaining great organization when it comes to inventory and stock.

Deckhand/Snorkel Tour Guide

Dive Oahu
06.2023 - Current
  • Enhanced vessel safety by conducting regular inspections and maintenance of safety equipment.
  • Contributed to efficient operations by maintaining a clean and organized deck environment.
  • Performed great customer service, building relationships with customers so that they feel comfortable with a new experience. Also providing knowledge of Hawaii's marine life and ecosystem to customers, creating a positive new experience.
  • Assist with providing and setting up gear for customers, handling equipment and knowledge on scuba and snorkel equipment.
  • Implemented effective communication with team members, ensuring smooth coordination during critical operations.
  • Provided retail service also, assisting bookings, calls, transactions, and inventory.

Education

High School Diploma -

Nordhoff High School
Ojai, CA
06.2022

Skills

  • Passenger Assistance
  • Cleaning Procedures
  • Maintaining Equipment
  • Guest Relations
  • Customer Service
  • Inventory Control
  • Time Management
  • Hospitality Services
  • Product Sales

Certification

  • Dive Oahu | First Aid/CPR Certified
  • Dive Oahu | Lifeguard Certified
  • Dive Oahu | Advanced Open Water Certified

Timeline

Deckhand/Snorkel Tour Guide

Dive Oahu
06.2023 - Current

Sales Associate

Rip Curl
02.2023 - 07.2023

Front Desk Receptionist

Casa Ojai Inn
07.2020 - 10.2022

High School Diploma -

Nordhoff High School

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Emmerald Johnson