Glendalis Avila
Queens,USA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Mid Rockaway PC
Ozone Park, NY
04.2025 - 07.2025
- Greet patients, verify identity, update demographics/insurance, collect co-pays, process outstanding balances.
- Schedule, reschedule, and cancel appointments; manage high-volume provider calendars; confirm appointments; monitor patient flow.
- Process faxes/emails, maintain front-desk supplies, manage incoming/outgoing calls, organize documents for billing.
Passenger Service Agent
Southwest Airlines
Elmhurst, NY
10.2024 - 02.2025
- Assisted passengers with check-in procedures and boarding processes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Facilitated baggage handling, ensuring accurate tracking and delivery to passengers.
- Operated ticketing systems to manage reservations and issue boarding passes efficiently.
Airtrain Agent
Alstom Transport
Jamaica, NY
05.2023 - 10.2023
- Coordinated daily operations to ensure timely transport services.
- Assisted in implementing safety protocols and procedures for staff compliance.
- Supported troubleshooting of technical issues to enhance service efficiency.
- Provided customer service and passenger assistance in a high-traffic transportation environment.
- Communicated effectively with supervisors, security, and operations staff.
Airport Passenger Assistant
Grupo Eulen
Jamaica, NY
02.2023 - 05.2023
- Assisted passengers with check-in processes and baggage handling to ensure smooth airport operations.
- Coordinated special assistance for elderly and disabled passengers to promote inclusivity and comfort.
- Maintained cleanliness and organization in waiting areas, contributing to a pleasant environment for travelers.
- Managed passenger flow through security checkpoints, minimizing delays and maintaining safety standards.
Education
High School Diploma -
Preparatory Academy For Writers
Springfield Gardens, NY08.2022
Skills
- Identity verification
- Customer interaction
- Team collaboration
- Problem-solving skills
- Microsoft Office (Word, Excel, Outlook, Teams)
- Passenger Service Systems(Amadeus, Sabre, CRS)
- Schedule & Service Disruption Assistance
- High-Volume Front Desk Operations
- Transit Operations Support
- Data confidentiality
- Phone etiquette
- Multitasking and organization
- Proficient in Software
Certification
Certified Medical Administrative Assistant
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Mid Rockaway PC
04.2025 - 07.2025
Passenger Service Agent
Southwest Airlines
10.2024 - 02.2025
Airtrain Agent
Alstom Transport
05.2023 - 10.2023
Airport Passenger Assistant
Grupo Eulen
02.2023 - 05.2023
High School Diploma -
Preparatory Academy For Writers