Emmett Light
Dillon,CO
Summary
Dynamic Service Advocate at Target with a strong customer service background, adept at complaint handling and complex problem-solving. Enhanced client retention through proactive communication and empathetic engagement, successfully diffusing tense situations. Recognized for decision-making skills and attention to detail, driving improved customer satisfaction and fostering teamwork.
Overview
2
2
years of professional experience
Work History
Service Advocate
Target
09.2023 - Current
- Supported team members, fostering a collaborative and productive work environment.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
- Enhanced client retention through exceptional service delivery and proactive communication.
- Analyzed customers' issues and complaints and initiated corrective actions.
Education
High School Diploma -
Summit High School
Breckenridge, CO05-2025
Skills
- Decision-making skills
- Customer service background
- Complaint handling
- Risk mitigation
- Teamwork
- Attention to detail
Timeline
Service Advocate
Target
09.2023 - Current
High School Diploma -
Summit High School
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