Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Emmi Carlson

San Antonio,Texas

Summary

Dynamic Administrative Coordinator with a proven track record at Eye Associates, excelling in customer service and inventory management. Enhanced operational efficiency through streamlined processes and effective training programs. Proficient in Microsoft Excel and adept at multitasking, ensuring seamless patient care and satisfaction. Committed to delivering exceptional results in fast-paced environments.

Overview

9
9
years of professional experience
2026
2026
years of post-secondary education
1
1
Certification

Work History

Administrative Coordinator

Eye Associates
San Antonio, Texas
11.2023 - Current
  • Streamlined office supplies inventory and procurement processes for efficiency.
  • Maintained accurate patient charts and records to support clinical operations.
  • Communicated with patients regarding insurance verification and billing inquiries.
  • Collaborated with medical staff to enhance seamless patient care delivery.
  • Organized training sessions for new administrative team members to ensure preparedness.
  • Developed efficient filing system, improving document retention and retrieval capabilities.
  • Served as first point of contact, providing professional customer service to visitors and callers.
  • Coordinated with departments to resolve technical issues, minimizing operational disruptions.

Eyewear Consultant

LensCrafters
San Antonio, Texas
07.2016 - 10.2023
  • Processed customer transactions accurately using point-of-sale systems and cash registers.
  • Resolved customer complaints promptly while maintaining high standards of service.
  • Conducted follow-up communications to improve customer satisfaction and loyalty.
  • Performed fittings and adjustments to ensure optimal eyewear comfort and functionality.
  • Trained new staff on product knowledge and best practices in customer service.
  • Created detailed reports analyzing store performance metrics, including sales volumes and profits.
  • Maintained clean, organized work area to enhance customer convenience.
  • Collaborated with optometrists or ophthalmologists on lens and frame fittings.

Education

Northeast Lakeview College
Universal City, TX
08.2016 - 08.2025

James Madison High School
San Antonio, TX

Skills

  • Customer service and support
  • Data entry and document preparation
  • Microsoft Excel and spreadsheets
  • Inventory management systems
  • Administrative assistance
  • Billing and coding expertise
  • Computer proficiency
  • Multitasking and prioritization skills
  • IMedicWare and Nextgen software
  • Insurance verification processes

Certification

  • Phlebotomy certification
  • IV Injection Certification
  • CPR Certification

References

References available upon request.

Timeline

Administrative Coordinator

Eye Associates
11.2023 - Current

Northeast Lakeview College
08.2016 - 08.2025

Eyewear Consultant

LensCrafters
07.2016 - 10.2023

James Madison High School

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