
Manage retail activities for the branch, including: employee development and coaching, staffing/scheduling, evaluating employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team, and conducting sales training and huddles with sales staff. Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation. This includes: hiring and training employees, branch maintenance, compliance to policies and procedures, and HR tasks regarding employee performance.
Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth. Which includes: opening new accounts and loans, cross-selling to other lines of business, making referrals, and listening to our customers to offer them solutions for their needs all while building quality relationships with our customers.
Manage retail activities for the branch, including: employee development and coaching, staffing/scheduling, evaluating employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team, and conducting sales training and huddles with sales staff. Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation. This includes: hiring and training employees, branch maintenance, compliance to policies and procedures, and HR tasks regarding employee performance.
Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth. Which includes: opening new accounts and loans, cross-selling to other lines of business, making referrals, and listening to our customers to offer them solutions for their needs all while building quality relationships with our customers.
Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members. Manage retail activities for the branch, including: employee development and coaching, staffing/scheduling, evaluating employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team, and conducting sales training and huddles with sales staff. Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation. This includes: hiring and training employees, branch maintenance, compliance to policies and procedures, and HR tasks regarding employee performance.
Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth. Which includes: opening new accounts and loans, cross-selling to other lines of business, making referrals, and listening to our customers to offer them solutions for their needs all while building quality relationships with our customers.
Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members. Manage retail activities for the branch, including: employee development and coaching, staffing/scheduling, evaluating employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team, and conducting sales training and huddles with sales staff. Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation. This includes: hiring and training employees, branch maintenance, compliance to policies and procedures, and HR tasks regarding employee performance.
Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth. Which includes: opening new accounts and loans, cross-selling to other lines of business, making referrals, and listening to our customers to offer them solutions for their needs all while building quality relationships with our customers.
Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members. Manage retail activities for the branch, including: employee development and coaching, staffing/scheduling, evaluating employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team, and conducting sales training and huddles with sales staff. Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation. This includes: hiring and training employees, branch maintenance, compliance to policies and procedures, and HR tasks regarding employee performance.
Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth. Which includes: opening new accounts and loans, cross-selling to other lines of business, making referrals, and listening to our customers to offer them solutions for their needs all while building quality relationships with our customers.
Providing a high level of customer service to our clients which includes: opening new accounts and loans, cross-selling to other lines of business, making referrals, and listening to our customers to offer them solutions for their needs all while building quality relationships with our customers.
Assisting the Branch Manager in all aspects to ensure the branch runs efficiently. This includes: sales huddles and tactics, training new employees, conducting cash audits, ensuring compliance to policy and procedures, handling customer and employee issues in the absence of the manager, and keeping the branch aware of their performance to goal.
Providing a high level of customer service to our clients which includes: opening new accounts and loans, cross-selling to other lines of business, making referrals, and listening to our customers to offer them solutions for their needs all while building quality relationships with our customers.
Assisting the Branch Manager in all aspects to ensure the branch runs efficiently. This includes: sales huddles and tactics, training new employees, conducting cash audits, ensuring compliance to policy and procedures, handling customer and employee issues in the absence of the manager, and keeping the branch aware of their performance to goal.
Conducting customer transactions which include: deposits, withdrawals, payments, cash advances, and currency exchanges.
Assisting the Branch Supervisor with management tasks such as: cash audits, coaching, employee issues, training staff, conducting huddles, and communication with the team.
Providing a high level of customer service to our clients which includes: cross-selling to other lines of business, making referrals, and listening to our customers to offer them solutions for their needs all while building quality relationships with our customers.
Conducting customer transactions which include: deposits, withdrawals, payments, cash advances, and currency exchanges.
Assisting the Branch Supervisor with management tasks such as: cash audits, coaching, employee issues, training staff, conducting huddles, and communication with the team.
Providing a high level of customer service to our clients which includes: cross-selling to other lines of business, making referrals, and listening to our customers to offer them solutions for their needs all while building quality relationships with our customers.
Maintaining day-to-day operations to ensure the branch runs efficiently.
Assist customers with transactions that include: purchasing merchandise, money orders, wiring funds, check cashing, and currency exchange.
Providing a high level of customer service to our clients with all of their needs.
Assisting in the cash office with tasks that include: preparing business deposits, ordering currency shipments, balancing daily records, and count employee till drawers.
Working Knowledge of Microsoft Office products Outlook, Word, and Excel
Excellent communication skills with customers and personnel
A quick learner, and able to adapt to constant changes in business structure
Works well independently and in team environments
NMLS certified