Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emmy Combes

Nixa,MO

Overview

22
22
years of professional experience
1
1
Certification

Work History

Branch Manager III, AVP

Cadence Bank
Springfield, MO
11.2022 - Current

Manage retail activities for the branch, including: employee development and coaching, staffing/scheduling, evaluating employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team, and conducting sales training and huddles with sales staff. Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.

Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation. This includes: hiring and training employees, branch maintenance, compliance to policies and procedures, and HR tasks regarding employee performance.

Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth. Which includes: opening new accounts and loans, cross-selling to other lines of business, making referrals, and listening to our customers to offer them solutions for their needs all while building quality relationships with our customers.

Branch Manager III, AVP

Commerce Bank
Springfield, MO Sunshine
07.2018 - 11.2022

Manage retail activities for the branch, including: employee development and coaching, staffing/scheduling, evaluating employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team, and conducting sales training and huddles with sales staff. Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.

Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation. This includes: hiring and training employees, branch maintenance, compliance to policies and procedures, and HR tasks regarding employee performance.

Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth. Which includes: opening new accounts and loans, cross-selling to other lines of business, making referrals, and listening to our customers to offer them solutions for their needs all while building quality relationships with our customers.

Assistant Branch Manager

Commerce Bank
Springfield, MO Battlefield
02.2018 - 06.2018

Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members. Manage retail activities for the branch, including: employee development and coaching, staffing/scheduling, evaluating employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team, and conducting sales training and huddles with sales staff. Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.

Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation. This includes: hiring and training employees, branch maintenance, compliance to policies and procedures, and HR tasks regarding employee performance.

Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth. Which includes: opening new accounts and loans, cross-selling to other lines of business, making referrals, and listening to our customers to offer them solutions for their needs all while building quality relationships with our customers.

Assistant Branch Manager

Commerce Bank
Nixa, MO
05.2016 - 02.2018

Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members. Manage retail activities for the branch, including: employee development and coaching, staffing/scheduling, evaluating employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team, and conducting sales training and huddles with sales staff. Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.

Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation. This includes: hiring and training employees, branch maintenance, compliance to policies and procedures, and HR tasks regarding employee performance.

Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth. Which includes: opening new accounts and loans, cross-selling to other lines of business, making referrals, and listening to our customers to offer them solutions for their needs all while building quality relationships with our customers.

Assistant Branch Manager

Commerce Bank
Springfield, MO Southwest
08.2013 - 05.2016

Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members. Manage retail activities for the branch, including: employee development and coaching, staffing/scheduling, evaluating employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team, and conducting sales training and huddles with sales staff. Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.

Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation. This includes: hiring and training employees, branch maintenance, compliance to policies and procedures, and HR tasks regarding employee performance.

Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth. Which includes: opening new accounts and loans, cross-selling to other lines of business, making referrals, and listening to our customers to offer them solutions for their needs all while building quality relationships with our customers.

Personal Banker Specialist

Commerce Bank
Springfield, MO Southwest
12.2012 - 08.2013

Providing a high level of customer service to our clients which includes: opening new accounts and loans, cross-selling to other lines of business, making referrals, and listening to our customers to offer them solutions for their needs all while building quality relationships with our customers.

Assisting the Branch Manager in all aspects to ensure the branch runs efficiently. This includes: sales huddles and tactics, training new employees, conducting cash audits, ensuring compliance to policy and procedures, handling customer and employee issues in the absence of the manager, and keeping the branch aware of their performance to goal.

Personal Banker II

Commerce Bank
Springfield, MO Southwest
01.2012 - 12.2012

Providing a high level of customer service to our clients which includes: opening new accounts and loans, cross-selling to other lines of business, making referrals, and listening to our customers to offer them solutions for their needs all while building quality relationships with our customers.

Assisting the Branch Manager in all aspects to ensure the branch runs efficiently. This includes: sales huddles and tactics, training new employees, conducting cash audits, ensuring compliance to policy and procedures, handling customer and employee issues in the absence of the manager, and keeping the branch aware of their performance to goal.

Lead Teller

Commerce Bank
Springfield, MO Southwest
10.2006 - 12.2011

Conducting customer transactions which include: deposits, withdrawals, payments, cash advances, and currency exchanges.

Assisting the Branch Supervisor with management tasks such as: cash audits, coaching, employee issues, training staff, conducting huddles, and communication with the team.

Providing a high level of customer service to our clients which includes: cross-selling to other lines of business, making referrals, and listening to our customers to offer them solutions for their needs all while building quality relationships with our customers.

Personal Banker

First National Bank Of Springfield
Springfield, MO
11.2005 - 10.2006

Conducting customer transactions which include: deposits, withdrawals, payments, cash advances, and currency exchanges.

Assisting the Branch Supervisor with management tasks such as: cash audits, coaching, employee issues, training staff, conducting huddles, and communication with the team.

Providing a high level of customer service to our clients which includes: cross-selling to other lines of business, making referrals, and listening to our customers to offer them solutions for their needs all while building quality relationships with our customers.

Maintaining day-to-day operations to ensure the branch runs efficiently.

Customer Service Representative

Price Cutter
Springfield, MO
11.2002 - 11.2005

Assist customers with transactions that include: purchasing merchandise, money orders, wiring funds, check cashing, and currency exchange.

Providing a high level of customer service to our clients with all of their needs.

Assisting in the cash office with tasks that include: preparing business deposits, ordering currency shipments, balancing daily records, and count employee till drawers.

Education

Bachelor of Arts - Vocal Performance

Missouri State University
Springfield, MO
2002

Bachelor of Arts - Vocal Performance

Webster University
St Louis, MO
2001

High School Diploma -

Buffalo High School
Buffalo, MO
2001

Skills

    Working Knowledge of Microsoft Office products Outlook, Word, and Excel

    Excellent communication skills with customers and personnel

    A quick learner, and able to adapt to constant changes in business structure

    Works well independently and in team environments

Certification

NMLS certified

Timeline

Branch Manager III, AVP

Cadence Bank
11.2022 - Current

Branch Manager III, AVP

Commerce Bank
07.2018 - 11.2022

Assistant Branch Manager

Commerce Bank
02.2018 - 06.2018

Assistant Branch Manager

Commerce Bank
05.2016 - 02.2018

Assistant Branch Manager

Commerce Bank
08.2013 - 05.2016

Personal Banker Specialist

Commerce Bank
12.2012 - 08.2013

Personal Banker II

Commerce Bank
01.2012 - 12.2012

Lead Teller

Commerce Bank
10.2006 - 12.2011

Personal Banker

First National Bank Of Springfield
11.2005 - 10.2006

Customer Service Representative

Price Cutter
11.2002 - 11.2005

Bachelor of Arts - Vocal Performance

Missouri State University

Bachelor of Arts - Vocal Performance

Webster University

High School Diploma -

Buffalo High School
Emmy Combes