Emmy Day
San Antonio,TX
Summary
Hardworking Office Manager with a proven track record at Presidio Roofing, LLC, excelling in customer service and organizational skills. Expert in inventory control and maintaining confidentiality, I foster positive client relationships and resolve issues effectively, ensuring smooth operations and compliance with regulations. Committed to delivering exceptional administrative support.
Overview
12
12
years of professional experience
Work History
Office Manager
Presidio Roofing, LLC
08.2017 - 02.2025
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Answered all inbound calls to include scheduling appointments and coordinating them with Sales Manager.
Records Clerk
Nagel's Gun Shop
05.2013 - 06.2017
- Maintained ATF records of serial numbers to identify firearms for sale and inventory.
- Maintained accuracy of records by verifying accuracy of data in records.
- Administered back ground checks for purchases
- Improved record-keeping accuracy, by conducting thorough verifications of incoming documents for completeness and correctness.
- Utilized document imaging software to index, store and retrieve records.
- Provided excellent customer care by responding to inquiries and requests for information.
Education
High School Diploma -
Robert E. Lee
San Antonio, TXSkills
- Customer service
- Office management
- Organizational skills
- Administrative support
- Clerical support
- Inventory control
- Scheduling and coordinating
- Customer relationship management
- Problem resolution
- Good judgment
- Documentation and reporting
- Professional and courteous
Timeline
Office Manager
Presidio Roofing, LLC
08.2017 - 02.2025
Records Clerk
Nagel's Gun Shop
05.2013 - 06.2017
High School Diploma -
Robert E. Lee
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