Emmy Zou
Seattle,WA
Summary
Dynamic professional with extensive experience in customer service management and team collaboration at Vivienne’s Bistro. Achieved significant improvements in service efficiency through targeted staff training and effective communication strategies. Proficient in Microsoft Excel, focused on enhancing customer satisfaction and loyalty in dining experiences.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Manager Assistant/Server
Vivienne’s Bistro
Mercer Island, Washington
03.2022 - Current
- Coordinated daily operations in high-traffic dining environment at Vivienne's Bistro to ensure seamless service.
- Streamlined communication between front-of-house and kitchen staff, improving service flow and reducing wait times.
- Assisted management with staff scheduling and trained new team members to enhance team readiness.
- Managed inventory levels and ordered supplies to ensure consistent stock availability.
- Developed and implemented procedures that improved customer service efficiency.
- Resolved customer complaints promptly, ensuring a positive dining experience.
Server
Gyu Kaku Japanese BBQ | Baitong Thai Restaurant
08.2018 - 10.2022
- Delivered exceptional customer service, creating memorable dining experiences that encouraged repeat visits.
- Managed customer orders through point-of-sale systems, tailoring recommendations to enhance customer satisfaction.
- Developed problem-solving skills by addressing customer concerns in high-pressure environments.
- Collaborated with team members and management to improve workplace cohesion, leading to a more efficient service environment.
Education
Bachelor of Arts - Marketing & Management Information System
University of Washington
Bothell, WA12.2024
Associate - arts
Shoreline Community College
Shoreline, WA06.2021
Skills
- Customer service management
- Staff scheduling
- Team collaboration
- Strong communication
- Fast learner
- Microsoft Excel and Word
- Google Analytics and SEO
- PPC advertising
- Email marketing strategies
- Social media marketing
- CRM tools
- Market research
- Strategic planning
- Data analysis techniques
- Digital marketing tools
- Campaign optimization
- Customer engagement
Projects
Marketing Intelligence, Fall 2023, Conducted a comprehensive analysis of consumers' willingness to purchase the Tesla Cybertruck. Designed and executed a survey to collect data, performed data analysis using Excel, including descriptive statistics, regression statistics, T-tests, and ANOVA to identify key factors influencing purchase decisions. Electronic Marketing, Winter 2024, Collaborated with the non-profit Renewal Food Bank Bellevue to enhance their online presence as part of an E-Marketing class project. Contributions included redesigning their website and developing Instagram and Facebook business strategies to attract more donors.
Languages
English
Professional
Chinese (Mandarin)
Native/ Bilingual
Certification
Washington Food Work Card
Timeline
Manager Assistant/Server
Vivienne’s Bistro
03.2022 - Current
Server
Gyu Kaku Japanese BBQ | Baitong Thai Restaurant
08.2018 - 10.2022
Bachelor of Arts - Marketing & Management Information System
University of Washington
Associate - arts
Shoreline Community College