Emon Sherouse
Berkeley,CA
Summary
Operations Manager with over a decade of experience in optimizing operational efficiency, leading teams, and driving decision-making through data analysis. Proven ability to collaborate with cross-functional teams and implement strategies to enhance employee engagement and customer awareness. With a background in food delivery and grocery management, demonstrates a strong understanding of logistics, customer service, and inventory management. Known for a detail-focused approach, ensuring smooth operations and meeting performance targets.
Overview
13
13
years of professional experience
Work History
Caregiver
SF IHSS PUBLIC AUTHORITY
San Francisco, California
12.2016 - Current
- Improved patient outlook and daily living through compassionate care.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Accompanied clients to social events such as movies and other outings
- Helped clients get in and out of beds and wheelchairs.
- Built strong and trusting rapport with clients and loved ones.
Auto Transport Driver
Secure Auto Transport Inc
Richmond, California
08.2022 - 12.2023
- Analyze data and generate insights to drive decision-making and improve operational performance
- Lead a team of operations staff to ensure smooth operations and achieve performance targets
- Collaborate with cross-functional teams to develop and implement strategies for improving the overall operational efficiency and effectiveness of the organization
- Develop and implement strategies to enhance employee engagement and morale
- Ensured that all cargo was secured properly before departing on trips.
- Completed transfers at hubs and final destinations to keep routes on schedule.
Foundation Intern /Assistant Landscaper
Blueprint
San Francisco , California
01.2017 - 12.2020
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Completed day-to-day duties accurately and efficiently.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Delivery Driver
Spoon Rocket
Berkeley, CA
02.2013 - 03.2015
- Maintain a clean and organized delivery vehicle to ensure the safe and efficient transport of food items
- Provide excellent customer service and ensure timely and accurate delivery of food orders
- Deliver food items to customers within specified timeframes to ensure customer satisfaction and repeat business
- Adhere to traffic laws and safe driving practices to ensure the safety of oneself, other drivers, and pedestrians
- Follow company procedures for handling and storing food items to maintain quality and prevent contamination
- Navigate efficiently through GPS to optimize delivery routes and minimize delivery times
- Inspected vehicles' condition, supplies and equipment before and after trips
Package Handler
UPS
Oakland, CA
08.2014 - 01.2015
- Assist in the development and implementation of new processes and procedures to improve package handling efficiency and reduce errors
- Ensure the accurate and timely sorting, scanning, and loading of packages to meet customer expectations
- Operate and maintain machinery to handle packages efficiently and safely
- Identify and report any damaged or improperly packaged items to prevent further damage and ensure customer satisfaction
- Collaborate with team members to identify areas for process improvement and suggest innovative solutions
- Ensure compliance with all safety protocols and guidelines to promote a safe work environment for all package handlers
Maintenance Technician
Berkeley Youth Alternatives
Berkeley, CA
06.2012 - 01.2014
- Develop and implement preventive maintenance schedules to ensure the efficient operation of all mechanical and electrical systems
- Provide on-call emergency response for after-hours maintenance issues to ensure the safety and security of the facility
- Perform regular inspections and maintenance on all buildings and facilities to identify and address any potential safety hazards or code violations
- Maintain accurate records of all maintenance activities, including repairs, inspections, and equipment maintenance schedules, to ensure compliance with regulations and to assist in planning future maintenance projects
- Maintain accurate records of all maintenance activities and repairs, including the dates, materials used, and costs incurred
Education
High School Diploma -
Berkley High School
Berkeley, CA05-2012
Skills
- Team Leadership
- Employee Engagement
- Customer Service
- Route Optimization
- Performance Targeting
- Operational Efficiency
- Strategic Planning
- Detail-oriented
- Risk Management
- Customer Retention
- Basic housekeeping
- Heavy lifting
Phone - Number
820-206-1944
Timeline
Auto Transport Driver
Secure Auto Transport Inc
08.2022 - 12.2023
Foundation Intern /Assistant Landscaper
Blueprint
01.2017 - 12.2020
Caregiver
SF IHSS PUBLIC AUTHORITY
12.2016 - Current
Package Handler
UPS
08.2014 - 01.2015
Delivery Driver
Spoon Rocket
02.2013 - 03.2015
Maintenance Technician
Berkeley Youth Alternatives
06.2012 - 01.2014
High School Diploma -
Berkley High School