Emory Matuda Keese
Fort Lauderdale,FL
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Easily adaptable to high-pressure, dynamic situations.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Le Meridien Dania Beach
11.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
- Resolved customer problems and complaints.
Front Desk Representative
The Elmar Boutique Hotel
03.2021 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
- Entered and updated sensitive customer information during check-ins and room changes
- Answered customer telephone calls promptly and appropriately handled needs
- Took reservations over phone, in person, and via computer for guests and provided confirmation information
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Education
High School Diploma -
Acesso Curso E Colegio
Curitiba, BrazilSkills
- Guest Services
- Problem-Solving Skills
- Personable Demeanor
- Customer Care
- Administrative Support
- Office Organization
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Front Desk Receptionist
Le Meridien Dania Beach
11.2023 - Current
Front Desk Representative
The Elmar Boutique Hotel
03.2021 - Current
High School Diploma -
Acesso Curso E Colegio
Similar Profiles
Nathalie SalcedoNathalie Salcedo
Banquet Bartender at Le Meridien Dania BeachBanquet Bartender at Le Meridien Dania Beach
Aryan ChaudharyAryan Chaudhary
Commis chef 1 at Le Royal Meridien Beach Resort And SpaCommis chef 1 at Le Royal Meridien Beach Resort And Spa
BUYUNGO JOSEPHBUYUNGO JOSEPH
Waiter at Retreat Pool bar, Grosvenor House Dubai and Le Royal Meridien Beach Resort & SpaWaiter at Retreat Pool bar, Grosvenor House Dubai and Le Royal Meridien Beach Resort & Spa