Emperesse Fulsom
Las Vegas,NV
Summary
Hospitality Professional experienced in upscale dining, resort operations, nightlife, and restaurant openings. Delivered polished guest service and strong beverage knowledge while enhancing guest satisfaction in high-volume environments. Contributed to operational efficiency through effective management of orders, guest interactions, and payment processing.
Overview
2027
2027
years of professional experience
Work History
Pool Server
The STRAT Hotel, Casino & SkyPod
Las Vegas, NV
03.2024 - 10.2026
- Provided attentive poolside service to multiple guests in a high-volume resort environment, enhancing overall guest satisfaction.
- Applied knowledge of cocktails, spirits, and hospitality standards to ensure a polished and memorable guest experience.
- Processed orders accurately and anticipated guest needs, collaborating with support teams to ensure seamless service.
Lounge Server
Luxor Hotel & Casino
Las Vegas, NV
12.2024 - 04.2025
- Provided elevated beverage service in a 21+ lounge featuring live weekend entertainment.
- Established rapport with guests, ensuring attentive and professional service during peak periods.
- Handled beverage orders, payments, and guest requests with precision and confidentiality.
Server & Entertainer
Tilted Kilt Pub & Eatery
Fresno, California
01.2019 - 01.2022
- Delivered high-energy table service, enhancing guest engagement and upholding hospitality standards.
- Utilized extensive menu and beverage knowledge to guide selections and personalize service for guests.
- Developed expertise in alcohol service and sales while mastering multitasking in fast-paced restaurant operations.
Restaurant Opening Team Member
Tilted Kilt
Fresno, CA
03.2019 - 03.2019
- Coordinated pre-opening operations, service preparation, and team readiness for successful launch of two restaurants.
- Assisted with opening two restaurants by coordinating operations and team training.
- Welcomed guests with a friendly smile at the entrance at Tilted Kilt and seated parties with friendly service
- Delivered food and drinks promptly across dining room and bar areas
- Recorded customer orders using the point-of-sale system and relayed kitchen requests
Door-to-Door Sales Representative
Anax Elite / AT&T
Fresno
01.2018 - 01.2019
- Generated new business by engaging directly with consumers and fostering relationships through face-to-face interactions.
- Established trust, assessed customer needs, and articulated product benefits to enhance customer understanding.
- Cultivated expertise in persuasion, resilience, and relationship building to consistently close sales.
Housekeeper
Piccadilly Inn Shaw
Fresno
- Maintained clean, organized environments to enhance comfort and satisfaction for residents and guests.
- Cleaned guest rooms and suites at Piccadilly Inn Shaw
- Changed linens and made beds with fresh room supplies
- Sanitized bathrooms, sinks, and high-touch surfaces
Cafeteria Service Associate
Lemonade
- Assisted in food preparation, assembled sandwiches and salads, managed guest checkout, delivered food, and provided hot/cold menu service.
- Gained experience in entry-level position
- Assisted Lemonade policyholders through chat, email, and phone support.
- Reviewed insurance questions using Lemonade policy details and claim guidelines.
- Documented customer interactions in support systems and case notes.
Education
Academy At Macateer
San Francisco, CASkills
- Hospitality: Guest Relations, Pool service, Restaurant management Service, Upselling, High-Volume operations
- Service: Menu Knowledge, Alcohol Service, Payment Processing, Guest Recovery, Multi-Tasking
- Team Collaboration
- Customer Engagement
- Drink service
- Cocktail crafting
- POS systems
- Cash handling
- Cocktail knowledge
VOLLEYBALL COACHING EXPERIENCE
- Head Freshman Coach | Assistant JV Coach | Club Assistant Coach
- 2022 – 2023
- Led and supported athletes through practices, competition preparation, and skill development.
- Created a positive, disciplined environment focused on communication, teamwork, and accountability.
- Mentored athletes ages 11–18 while adapting coaching strategies to different experience levels.
Timeline
Lounge Server
Luxor Hotel & Casino
12.2024 - 04.2025
Pool Server
The STRAT Hotel, Casino & SkyPod
03.2024 - 10.2026
Restaurant Opening Team Member
Tilted Kilt
03.2019 - 03.2019
Server & Entertainer
Tilted Kilt Pub & Eatery
01.2019 - 01.2022
Door-to-Door Sales Representative
Anax Elite / AT&T
01.2018 - 01.2019
Housekeeper
Piccadilly Inn Shaw
Cafeteria Service Associate
Lemonade
Academy At Macateer