Emrie King
Houston
Summary
Adept at managing high-stress situations, I enhanced customer loyalty at Boston Scientific through empathetic conflict resolution and effective communication. Skilled in data entry and active listening, my approach led to product improvements and increased satisfaction. Leveraging critical thinking, I consistently delivered results, balancing multiple tasks with a focus on achievements.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Boston Scientific
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Customer Service Representative
Continuum Global Solutions
11.2023 - 03.2024
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
Overnight Stocker
Walmart
12.2021 - 01.2023
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Curbside Shopper
HEB Grocery Store
08.2021 - 12.2021
- Ensured safety and quality control by double-checking orders before delivering them to customers'' vehicles.
- Communicated clearly with customers via phone or online chat regarding order details, substitutions or additional requests.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Balanced multiple tasks simultaneously while remaining focused on providing excellent customer service in a high-pressure environment.
Education
Diploma -
Victoria East High School
Victoria Tx 05.2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Certification
Basic Life Support Certification
Timeline
Customer Service Representative
Continuum Global Solutions
11.2023 - 03.2024
Overnight Stocker
Walmart
12.2021 - 01.2023
Curbside Shopper
HEB Grocery Store
08.2021 - 12.2021
Customer Service Representative
Boston Scientific
Diploma -
Victoria East High School
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