Emma Ulysse
Indianapolis,IN
Summary
Motivated recent graduate with foundational knowledge in Medical Assisting, gained through coursework and practical experience during school. Strong team player with excellent problem-solving, time-management, and organizational skills. Eager to contribute to a dynamic healthcare team and start a successful career in medical assisting.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Retail Store Associate
Amazon Prime Now LLC
07.2024 - Current
- Assisted 100+ customers each shift with processing returns and pickups.
- Answered questions about store policies and addressed customer concerns.
- Analyzed customer feedback and identified areas for improvement.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
- Guided customers through troubleshooting steps to resolve return-related challenges and system errors.
Student Volunteer
The Excel Center
02.2024 - 05.2024
- Assisted 30+ students during each orientation
- Bilingual student advocate responsible for answering questions about the Excel Center.
- Assisted with the organization and supervision of orientation activities for new students.
- Collaborated with fellow volunteers and staff members to ensure the smooth execution of orientation activities.
Education
Core 40 High School Diploma -
Shadeland Excel Center
Indianapolis, IN02-2025
Clinical Medical Assistant
Indiana School of Phlebotomy
Indianapolis, IN11-2024
Skills
- Customer Service
- CPR Certified
- Vital Signs
- Venipuncture
- Specimen Collection
- Clinical Documentation
- Patient Care
- Teamwork
- Fast Learner
- Strong Attention To Detail
- Microsoft Office Suite
- Medical Terminology
Certification
- Certified Clinical Medical Assistant #L9W6RST9 - Valid 11/03/2024 - 11/03/2026
- CPR Certified, American Heart Association - Valid 10/2023 - 10/2025
Languages
Haitian Creole
Native or Bilingual
French
Native or Bilingual
English
Full Professional
Timeline
Retail Store Associate
Amazon Prime Now LLC
07.2024 - Current
Student Volunteer
The Excel Center
02.2024 - 05.2024
Core 40 High School Diploma -
Shadeland Excel Center
Clinical Medical Assistant
Indiana School of Phlebotomy
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