Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Work Preference
Timeline
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Enaesha Clay

Enaesha Clay

Loan Signing Agent
Maple Heights,OH

Summary

Talented Loan Specialist with a proven track record of providing financial services to clients while managing complex loan transactions. Possesses a deep understanding of credit analysis, loan origination, and closing. Offers excellent time management and task prioritization skills.

Overview

20
20
years of professional experience
1
1
Certification

Work History

EDS Driver

EDS Service Solutions
07.2023 - Current
  • Drive and deliver vehicles locally or out of the area as needed.
  • Following all rules of the road: Ride with or follow another driver to drop off vehicle(s) or pick up multiple vehicles
  • Perform miscellaneous job-related duties as assigned.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Managed approximately 30 cars, varying according to company's lot size

Clerk Deputy

East Cleveland Court
02.2022 - 07.2023
  • Processed documents of court records in accordance with established procedures/guidelines
  • Attends court proceedings, administers oaths to jurors and witnesses, processes related exhibits/evidence, publishes the verdicts, prepares and distributes form orders, and performs other duties as required by the Judge
  • Performs customer service duties.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.

Customer Service Representative

Internal Revenue Service, IRS
10.2018 - 03.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Comfortable explaining complex systems, such as tax or benefit schemes to people with little financial experience
  • Assisted taxpayers using online phone software for inbound calls
  • Answered general questions using advanced research
  • Engaged customers in conversations to uncover needs with probing questions and overcome objections using persuasive techniques
  • Responded to inquiries and resolved issues taxpayers may have had about their accounts
  • Offered advice and assistance to taxpayers, paying attention to special needs or wants.

Customer Service Aide

Cuyahoga Job And Family Services
03.2015 - 10.2018
  • Discuss available program services with potential participants and outline procedures to facilitate smooth engagement in program processor
  • Answer questions and respond to inquiries to deliver high level of service to patients
  • Maintain confidential patient documentation to prevent data compromise and comply with HIPAA regulations
  • Provide excellent service and attention to customers when face-to-face or through phone conversations.
  • Handle all delegated tasks, including data entry and customer service.
  • Recognized by management for providing exceptional customer service.
  • Provided comprehensive support during peak periods or staff shortages, demonstrating flexibility and adaptability as needed for overall success within teams
  • Implemented quality control measures to monitor staff performance, leading to enhanced service delivery standards across teams

Sales Production Administrator

Expo Technologies Inc.
08.2013 - 03.2015
    • Asked probing questions to determine service needs and accurately input information into electronic systems
    • Created and implemented process improvements to reduce workloads and bolster callback efficiency
    • Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements
    • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints
    • Provided detailed monthly departmental reports and updates to senior management
    • Improved service quality and increased sales by developing strong knowledge of company's products and services
    • Routinely prepared and evaluated CRM reports to identify problems and areas for improvement
    • Collected, monitored, and evaluated customer requirements to achieve desired delivery time and order fill rates.
    • Implemented quality control measures that resulted in higher customer satisfaction levels due to fewer product defects.
    • Ensured compliance with industry standards and regulations by developing and enforcing company policies and procedures.

Tax Preparer Assistant

Starr Business Tax Services
01.2005 - 03.2015
  • Assisted senior tax preparers in completing complex returns, ensuring compliance with all regulations.
  • Enhanced client satisfaction by providing accurate and timely tax preparation assistance.
  • Supported clients in gathering relevant financial information, enabling accurate tax return filings.
  • Maintained high level of confidentiality when handling sensitive financial information for clients.
  • Organized files electronically and physically for ease of access and retrieval, improving overall workflow.
  • Reduced errors by double-checking calculations and cross-referencing input data against source documents.
  • Increased accuracy of prepared returns by reviewing each document thoroughly before submission.

Education

Bachelor of Science - Accounting And Finance

Colorado Christian University
Denver, CO
06.2026

Legal Secretary Certificate - Legal Studies

Purdue Global University
West Lafayette
06.2018

High School Diploma -

Jane Addams Business Careers High School
Cleveland
06.2007

Skills

    • Excellent customer service
    • Notary Public Certification
    • Strong Communication Skills
    • Mobile notary services
    • Proactive Problem Solving
    • Adaptable to change
      • Meticulous attention to detail
      • Confidentiality Assurance
      • Adherence to Deadlines
      • Knowledge of notary laws
      • Active Listening
      • Critical Thinking

Certification

  • Licensed Notary - January 25, 2029
  • Licensed Loan Signing Agent - July 16, 2025
  • Certified Tax Accountant, Legendary Tax & Notary Services, LLC


Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimeContract Work

Work Location

RemoteOn-Site

Important To Me

Career advancementWork-life balanceWork from home option

Timeline

EDS Driver

EDS Service Solutions
07.2023 - Current

Clerk Deputy

East Cleveland Court
02.2022 - 07.2023

Customer Service Representative

Internal Revenue Service, IRS
10.2018 - 03.2023

Customer Service Aide

Cuyahoga Job And Family Services
03.2015 - 10.2018

Sales Production Administrator

Expo Technologies Inc.
08.2013 - 03.2015

Tax Preparer Assistant

Starr Business Tax Services
01.2005 - 03.2015

Bachelor of Science - Accounting And Finance

Colorado Christian University

Legal Secretary Certificate - Legal Studies

Purdue Global University

High School Diploma -

Jane Addams Business Careers High School

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Enaesha ClayLoan Signing Agent