Melanie Miller
Self-Employed
Manhattan,MT
13
years of professional experience
Professional with strong background in customer interactions and service solutions. Highly skilled in sales and follow up, communication, and ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused being the best I can be. Known for reliability and my love of people and providing the best service I can to them.
Work History
Certified Loan Signing Agent
6 Years 5 Months- Provided accurate notarization and document presentation services for real estate transactions and estate planning transactions, ensuring compliance with legal requirements.
- Delivered the best customer service, maintaining a friendly, positive and enthusiastic demeanor to bring comfort and joy to a sometimes otherwise stressful transaction.
- Coordinated loan signing appointments, working with multiple parties' calendars, and maintaining effective communication with clients and lenders.
- Proactively reviewed closing documents for accuracy and completeness, minimizing errors in the signing process before they are a problem.
- Educated clients on loan terms and processes, enhancing their understanding and confidence during signings.
- Mentored new signing agents and helped them start their own loan signing businesses, streamlining the process for them through everything I have learned.
- Increased loan signing efficiency by implementing streamlined processes and checklists I have developed.
- Addressed client questions or concerns regarding loan terms or conditions during appointments with clarity and professionalism.
- Collaborated with title companies and lenders for seamless loan document preparation and transaction closing.
- Assisted borrowers with loan applications and supporting document preparation when needed.
- Effectively managed multiple closings back to back while maintaining strict attention to detail.
- Performed steady outreach and lead follow-up to new companies and title offices to gain more business.
- Effectively managed bookkeeping for my business.
Sales Associate
6 Months- Exceeded monthly sales targets through consistent follow-up and friendly, enthusiastic people skills.
- Built strong customer relationships, fostering loyalty and repeat business.
- Leveraged newly learned knowledge of vehicles and the customers' needs to provide personal recommendations, improving sales performance.
- Delivered exceptional customer service, ensuring positive buying experiences for clients.
- Maintained strict follow-up procedures to maintain customer engagement post-sale, and gain new customers.
- Completed registration paperwork, sales documentation and in-house financing paperwork.
- Improved the overall buying experience for each client by being friendly, supportive and helpful.
Medical Records
2 Years 2 Months- Updated EMR with all new incoming medical information promptly, coming from physicians, nurses, external offices, and patients themselves.
- Reduced errors in medical records through meticulous data entry and regular audits.
- Managed a team of medical records staff, promoting teamwork and consistently meeting department goals.
- Streamlined medical record flow throughout the entire cancer center.
- Enhanced physician efficiency by providing early and accurate medical records ahead of all appointments.
- Quick medical data entry and transcription of all doctors' notes.
- High attention to detail and HIPPA compliance
- Improved overall clinic efficiency with meticulous organization of medical records and new documentation processes.
- Responded to patient inquiries to provide information and details of medical records.
- Answered incoming calls from patients and external facilities.
Unit Clerk- Monitored
5 Months- Supported nurses with patient care as needed and all clerical tasks to enhance workflow efficiency.
- Monitor all patients' heart rhythms, pressures, pulse, etc and alerted nursing staff of critical monitor alarms promptly
- Assembled admissions charts and scanned records.
- Arranged discharges and patient transportations.
- Input all lab orders from physicians.
- Managed patient records and documentation with precision and attention to detail.
- Coordinated communication between providers and families to enhance patient care.
- Answered multi-line telephone system, provided information, and directed calls.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
Teller/Account Representative/Loan officer in training
3 Years 4 Months- Serve as Teller level 4 and Account Representative, providing advanced banking services to members while also processing member transactions accurately and efficiently, ensuring high levels of member satisfaction.
- Increased cross-selling opportunities by identifying member needs and recommending appropriate banking products or services to benefit each member.
- Promoted a welcoming atmosphere in the branch by greeting members warmly and by name when possible.
- Trained new tellers on procedures, computer programs, and teller daily flows and mentored newer staff, providing guidance on best practices for member interactions and job efficiency.
- Delivered exceptional customer service, addressing inquiries and resolving issues quickly and effectively.
- Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex transactions for members as easily as possible.
Education
Associates Degree - Business Administration
Skills
Notary public certification
Accurate document preparation
Electronic document handling
Deadline-orientedtedted
Meticulous attention to detail
Strong problem solving skills
Outstanding organizational skills
Reliable scheduling coordination
Proficient in MS Outlook
Excel
Word
OneDrive
Proficient in Google Workspace
Google Drive
Client relationship building
Excellent Customer service and support
Strong written and verbal communication
Task prioritization
Time management
Adaptable to change
Confidentiality and HIPAA
Timeline
Certified Loan Signing Agent
Self-Employed
03.2020 - CurrentRead More
Sales Associate
Randash Auto
09.2019 - 03.2020Read More
Medical Records
St. Vincent Cancer Center
04.2017 - 06.2019Read More
Unit Clerk- Monitored
Billings Clinic Intensive Care Unit
11.2016 - 04.2017Read More
Teller/Account Representative/Loan officer in training
Valley Federal Credit Union
06.2013 - 10.2016Read More
MSU-Billings
Associates Degree from Business Administration
Read More