Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Interests
Timeline
Generic

ENAM E ALAM

Parma Heights,OH

Summary

Results-driven Sales Manager with over 9 years of proven experience in sales, client relationship management, and team leadership. Five years in supervisory and managerial roles across diverse industries including manufacturing, real estate, and hospitality. Skilled in cross-functional collaboration, sales strategy, customer engagement, and operational efficiency. Passionate about building high-performing teams and exceeding targets through innovation, accountability, and relationship-building. Fluent in English, Bangla, Hindi, and Urdu.

Overview

10
10
years of professional experience

Work History

Special Projects Manager

Seglian Manufacturing Group, Inc.
02.2022 - Current
  • Led strategic sales initiatives and identified new client partnerships, increasing sales pipeline by 35%.
  • Managed all project finances, including budgeting, invoicing, and revenue tracking.
  • Liaised between clients and manufacturing to ensure smooth project execution.
  • Collaborated with HR and marketing to improve policy development and campaign execution.

Server (Fine Dining)

LockKeepers
09.2022 - 09.2024
  • Delivered top-tier guest experiences with extensive food and wine knowledge.
  • Handled private events and promoted specials for over thousands of guests, boosting daily sales.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Server / Assistant Manager

Olive Garden
05.2019 - 09.2022
  • Trained over 20 staff and managed floor operations.
  • Consistently exceeded monthly revenue goals through service optimization.

Assistant Sales Manager

Real Estate Agents London
09.2017 - 02.2019
  • Assisted in sales growth strategies and maintained client relationships.
  • Developed customer engagement scripts and coordinated team communication.
  • Developed strong client relationships for repeat business and increased referrals.
  • Cultivated a positive work environment through fostering teamwork, open communication channels among staff members contributing towards higher employee satisfaction and retention rates.
  • Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.

Assistant Manager

Rose Valley
06.2016 - 08.2017
  • Oversaw operations and mentored new employees.
  • Improved revenue through upselling and service strategies.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Sales Representative (Internship)

Sky
06.2015 - 09.2015
  • Conducted sales calls and authorized orders.
  • Helped create strategies that boosted daily sales targets.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.

Education

Associate Degree - Business Management

Cuyahoga Community College
Cleveland, OH
08.2024

Diploma - Business Studies

Guildford College
Guildford College, Uk
08.2017

Skills

  • Strategic Sales & Negotiation
  • Customer Relationship Management (CRM)
  • Project & Operations Management
  • Budgeting & Financial Oversight
  • Team Leadership & Training
  • Tech-savvy: Microsoft Office, CRM tools
  • Social media best practices
  • Problem-solving
  • Attention to detail
  • Multitasking
  • Creative thinking
  • Decision-making
  • Detail-oriented
  • Relationship building
  • Task prioritization
  • Work Planning and Prioritization
  • Conflict resolution
  • Goal setting
  • Written communication
  • Compliance monitoring

Hobbies and Interests

Passion for travel (visited 14+ countries) and exploring new cultures., Skilled home chef with a love for international cuisine., 10+ years of babysitting experience, building patience and responsibility.

Languages

English
Full Professional
Hindi
Full Professional
Bengali
Full Professional
Urdu
Full Professional
Italian
Elementary

Interests

  • Volunteering
  • Gardening
  • Cooking
  • Baking
  • Offering time and support to shelters for the homeless, women, and animals
  • I enjoy helping others and giving back to the community
  • DIY and Home Improvement
  • Historical Exploration

Timeline

Server (Fine Dining)

LockKeepers
09.2022 - 09.2024

Special Projects Manager

Seglian Manufacturing Group, Inc.
02.2022 - Current

Server / Assistant Manager

Olive Garden
05.2019 - 09.2022

Assistant Sales Manager

Real Estate Agents London
09.2017 - 02.2019

Assistant Manager

Rose Valley
06.2016 - 08.2017

Sales Representative (Internship)

Sky
06.2015 - 09.2015

Associate Degree - Business Management

Cuyahoga Community College

Diploma - Business Studies

Guildford College

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