Endea Wyatt
Detroit,MI
Summary
Resourceful Senior Catering Manager known for productive and efficient task completion. Specialize in strategic planning, client relationship management, and event coordination. Excel in communication, teamwork, and adaptability, ensuring seamless execution of catering operations. Efficient and results-driven Food Service Manager with background in managing fast-paced dining establishments. Skilled in team leadership, operational management, and customer service enhancement. Demonstrated ability to improve workflow and streamline operations for increased efficiency. Impact made in previous roles includes elevating guest satisfaction through strategic service improvements and fostering a positive work environment for staff.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Catering Manager
living4wellness
Detroit, Michigan
11.2024 - Current
- Developed menus for various events and occasions while maintaining budget constraints.
- Oversaw food preparation, production and presentation according to quality standards.
- Assisted staff by serving food and beverages or bussing tables.
- Coordinated with vendors to procure necessary supplies and equipment for events.
- Analyzed market trends related to catering services in order to identify opportunities for improvement within the business.
- Managed inventory control, ensuring availability of necessary supplies while minimizing waste and reducing costs.
- Explained goals and expectations required of trainees.
- Conducted staff performance evaluations, providing feedback and coaching to enhance service quality.
Patient Care Technician
Anthione wyatt
Detroit, MI
10.2023 - Current
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Answered patient call signals and signal lights to determine patients' needs.
- Organized supplies in order to maintain adequate stock levels throughout shift.
- Maintained inventory levels of stock items, supplies and equipment to foster smooth and cost-effective unit operations.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Provided emotional support for patients and families during difficult times.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Managed multiple tasks simultaneously while maintaining attention to detail.
Care Manager
Loving Hearts Home Care
Farmington, MI
01.2023 - 08.2024
- Evaluated potential living arrangements for clients including independent living facilities or supervised residential settings.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Collaborated with outpatient team to identify patients for handover and post-discharge follow-up.
- Provided crisis intervention services to clients when necessary.
- Used motivational interviewing to educate, support and motivate change.
- Led care coordination efforts, ensuring effective communication among all parties involved in a client's care.
- Facilitated the coordination of medical appointments and transportation for clients when needed.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Recruited, hired and trained new medical and facility staff.
- Assisted with meal planning to meet nutritional plans.
- Conducted assessments of client's physical, psychological, cognitive, social, economic and environmental needs.
- Monitored client's compliance with medications prescribed by physician or psychiatrist, if applicable.
- Kept informed of advances in medicine and computerized diagnostic and treatment equipment.
- Ensured that all documentation is completed accurately according to state regulations.
- Created plan of care to assist patients in reducing problems or barriers to achieve optimal level of health.
- Participated in team meetings with other staff members to discuss case management issues.
- Provided advocacy for clients to ensure their needs are met through appropriate services.
- Managed medications according to instructions provided by the physician or pharmacist.
- Assisted clients with maintaining good personal hygiene.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
Head Waiter
leos coney island
Commerce, MI
07.2018 - 09.2022
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Built relationships with regular customers through personalized service.
- Verified that all dishes served met quality standards established by the restaurant's management team.
- Set up tables in between patrons to reduce wait times.
- Maintained an accurate record of all orders taken by waitstaff.
- Worked closely with kitchen staff to ensure prompt delivery of food items when requested by guests.
- Presented menus to patrons, answered questions about menu items and made recommendations.
- Collaborated with kitchen staff to ensure timely delivery of food orders.
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Communicated any special dietary requirements or allergies reported by customers to kitchen personnel promptly.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Assisted servers with taking orders from customers as needed during peak hours.
- Calculated charges, issued table checks, and collected payments from customers.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Greeted guests upon arrival and escorted them to their tables.
- Enforced health and safety regulations in the restaurant dining area.
- Took initiative to anticipate guest needs before they arose, ensuring excellent customer service at all times.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Trained new employees to perform duties.
Education
High School Diploma -
Walled Lake Cenral
Walled Lake, MI05-2022
Skills
- Marketing initiatives
- Operational efficiency
- Lead prospecting
- Schedule control
- Event planning proficiency
- Staff leadership
- Staff supervision
Certification
- Insurance Adjuster
Timeline
Senior Catering Manager
living4wellness
11.2024 - Current
Patient Care Technician
Anthione wyatt
10.2023 - Current
Care Manager
Loving Hearts Home Care
01.2023 - 08.2024
Head Waiter
leos coney island
07.2018 - 09.2022
High School Diploma -
Walled Lake Cenral