Endesha Hawkins
Katy,United States
Summary
Accomplished Medical Assistant with a proven track record at St. Hope Foundation, enhancing patient care through expert administration of clinical operations and interpersonal communication. Skilled in EMR/EHR and patient scheduling, consistently delivering results by improving patient flow and documentation accuracy. Demonstrated leadership in supervising teams, ensuring compliance and excellence in healthcare services.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Assistant
St. Hope Foundation
Houston, TX
02.2023 - Current
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Conducted preliminary physical evaluations to document results in patient records.
- Educated patients about medications, procedures and physician's instructions.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Filed insurance claims forms in accordance with applicable regulations.
- Scheduled appointments for patients via phone and in person.
- Organized charts, documents and supplies to maintain team productivity.
- Incorporated outside records into charts and EHR.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Provided assistance to medical staff in performing minor surgical procedures.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Readied instruments for sterilization procedures and completed decontamination protocols.
- Monitored expired sterilization dates and rotated stock to minimize processing.
Medical Assistant Intern/Medical Assistant
Katy Advanced OBGYN
KATY, TX
11.2022 - 01.2023
- Collect vital sign and document patient information obtained in interview.
- Preparing patient for examination
- Relay message to patient from physician regarding prescription.
- Cleaned and sterilized instruments and disposed of contaminated supplies.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Maintained accurate records of patient care services in accordance with established policies and procedures.
- Prepared examination rooms with necessary instruments and supplies.
- Assisted physicians by preparing patients for procedures, EKGs, phlebotomy, glucose testing and pulmonary function tests.
- Coordinated referrals to specialists when appropriate.
- Positioned patients properly during examination or treatment for comfort and safety.
Supervisor
Kroger's Grocery Store
Katy, TX
02.2021 - 01.2023
- Coached staff members to develop long-term career goals.
- Identified needs of customers promptly and efficiently.
- Implemented strategies to take advantage of new opportunities.
- Responded to customer questions regarding products, prices, and availability.
- Directed and supervised team of 15 employees in daily operations.
- Tracked progress on projects and provided timely feedback to staff members.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Assessed company operations for compliance with safety standards.
Store Manager
New York & Company
Katy, TX
04.2018 - 01.2021
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Recruited, trained and supervised new employees.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Monitored employee performance and identified performance gaps for corrective action.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Conducted daily store operations, including opening and closing procedures and cash handling.
Education
Some College (No Degree) - Medical Assistant
Pima Medical Institute
Tucson, AZ01-2022
High School Diploma -
Morton Ranch High School
Katy, TX06.2012
Skills
- Vitals
- Phlebotomy
- Insurance authorizations
- Medication administration
- Strategic Decision Making
- Epic computer software
- Interpersonal skills
- Laboratory Specimen
- Dependable Professional
- Disease prevention education
- Documentation expert
- OB/GYN procedures
- Clinical operations
- Therapeutic procedures
- EKG set up and monitoring
- EMR / EHR
- Certified in basic life support (BLS)
- Medical terminology knowledge
- Patient scheduling
- PPE compliance
Certification
- American Heart Association - BSL/CPR
- Medical Assistant - Pima Medical Institute Houston, TX
- NRCMA-Nationally Registered Certified Medical Assistant
References
References available upon request.
Timeline
Medical Assistant
St. Hope Foundation
02.2023 - Current
Medical Assistant Intern/Medical Assistant
Katy Advanced OBGYN
11.2022 - 01.2023
Supervisor
Kroger's Grocery Store
02.2021 - 01.2023
Store Manager
New York & Company
04.2018 - 01.2021
- American Heart Association - BSL/CPR
- Medical Assistant - Pima Medical Institute Houston, TX
- NRCMA-Nationally Registered Certified Medical Assistant
Some College (No Degree) - Medical Assistant
Pima Medical Institute
High School Diploma -
Morton Ranch High School
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