Endrika Then
New York,NY
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Insurance Customer Service Representative
Allstate Insurance- Anthony Nunez Agency
New York Mills, NY
02.2022 - 11.2023
- Navigated computer system to look up customer information and update policies.
- Provided quotes on various types of insurance policies.
- Collected payments, processed receipts and informed policyholders of outstanding balances.
- Engaged in conversation with customers to understand needs, resolve issues and answer questions.
Teller
Ny Community Financial LLC
New York, NY
10.2018 - 03.2020
- Balanced daily cash deposits and vault inventory with zero error rate.
- Process standard teller transactions for customers including bill payments, cashing checks, making money orders, store daily books, balancing cash drawers, correcting discrepancies.
- Maintained confidentiality of all customer records and information according to company policies.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
Salesperson
Safia Rental Dress
San Francisco De Macoris, Dominican Republic
- Maintained up-to-date knowledge of store merchandise and policies.
- Computed purchases and received and processed cash or credit payment.
- Answered store and merchandise questions and led customers to wanted items.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers to determine wants or needs.
Education
Associate of Arts - Criminal Justice
Borough of Manhattan Community College of The City University of New York
New York, NY12-2023
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
New York, NYSkills
- Customer Service
- Problem-Solving Skills
- Excellent Communication Skills
- Positive and Professional
- Cash Handling
- Reliable
Languages
Spanish
Professional
Certification
- Tax Return Preparer
Timeline
Insurance Customer Service Representative
Allstate Insurance- Anthony Nunez Agency
02.2022 - 11.2023
Teller
Ny Community Financial LLC
10.2018 - 03.2020
Salesperson
Safia Rental Dress
Associate of Arts - Criminal Justice
Borough of Manhattan Community College of The City University of New York
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
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