Endya Harrell
Katy,TX
Summary
Dynamic Professional with a passion for talent acquisition, human resources, and customer service, dedicated to driving organizational success through exceptional talent acquisition and fostering positive employee experiences. Adept at building and maintaining strategic relationships, leveraging strong communication skills to effectively collaborate with diverse stakeholders. Proven ability to deliver exceptional customer service, ensuring client satisfaction while achieving business goals.
Overview
5
5
years of professional experience
Work History
Advising Support Representative
Capella University, SEI
2022.07 - Current
- Identified and fostered innovative ideas and process improvements, promoting learner-centric approach to problem-solving and operational efficiency.
- Proactively stayed up to date with internal and external resources, company communications, and best practices, ensuring current and informed approach to supporting business needs.
- Utilized diverse range of tools and technologies, including Salesforce, Campus Solutions System, InContact, SharePoint, Pinnacle, Schedule Once scheduling tool, and MS Office, to effectively manage and analyze learner data, facilitate tasks, document interactions, and respond to inquiries.
- Supported over 50 learner requests per day regarding academics and learner records from first course through graduation and beyond, ensuring seamless and positive experience.
- Created, managed, and resolved casework efficiently, staying within assigned service level agreement (SLA).
Talent Acquisition Specialist Contractor
Terminix
2022.04 - 2022.07
- Developed and implemented effective interview criteria and recruitment strategies, streamlining hiring process to attract top talent.
- Consistently achieved and exceeded recruitment Key Performance Indicators (KPIs), demonstrating track record of success in talent acquisition.
- Successfully reduced regional time to fill by 18%, optimizing recruitment efficiency and ensuring timely hiring.
- Collaborated closely with recruitment and HR professionals, fostering collaborative environment to achieve hiring goals.
- Proficiently managed full cycle recruiting process through Workday, ensuring seamless and organized recruitment experience for both candidates and stakeholders.
Member Engagement Specialist
Aetna, A CVS Health
2021.03 - 2022.03
- Conducted comprehensive assessments of client needs and effectively researched and communicated information on relevant EAP/Work-life services and resources, demonstrating strong problem-solving and communication skills.
- Managed over 60 customer calls per day. Recognizing and evaluating crisis situations, implementing necessary actions to minimize risks, showcasing proactive and analytical approach to addressing challenges.
- Performed appropriate research in internal databases and online to identify potential providers and resources.
- Utilized internal databases and conducted thorough online research to identify potential providers and resources, ensuring up-to-date knowledge and data-driven decision-making for business needs.
- Collaborated closely with cross-functional teams, fostering collaborative environment and effective communication to achieve shared goals and enhance overall productivity.
Interview Specialist
The Cole Group
2020.08 - 2021.03
- Properly processed legal background checks for candidates
- Inquired with candidates about potential flags within background report
- Communicated discrepancies in reports to hiring managers and HR partners
- Ensured timely feedback to candidates regarding needs of report
- Aggressively monitored status of report to effectively manage applicants
- Assisted in coordination of on-site interviews, managing schedule to stay organized
Associate Dean- Senior HR Assistant
SAM HOUSTON STATE UNIVERSITY
2020.01 - 2020.08
- College of Education Office of the, Spearheaded recruitment initiatives including education-based job fairs
- Regularly supported continuous hiring needs through interview scheduling
- Guided new hires through orientation and onboarding
- Collaborated with department to create long-term growth recruitment strategies
- Supported department retention efforts through increased training and development
College of Education Dean, HR Assistant
SAM HOUSTON STATE UNIVERSITY
2018.03 - 2020.01
- Supported department recruiting by attending job fairs
- Ensured efficient and consistent communication to new hires
- Processed referral applicants for expedited interview consideration
- Collaborated with senior HR Assistants to maintain positive candidate experience
- Maintained confidentiality of digital and physical files of employee
Education
MBA -
Capella University
03.2024
Bachelor of Science - Psychology
SAM HOUSTON STATE UNIVERSITY
Huntsville, TX12.2020
Skills
- Collaboration
- Organization
- Communication
- Microsoft Office
- Time Management
- Planning and Prioritization
- Administrative Support
- Document Review
- Set Goals
- Orientation and Training
- Travel Arrangements
- Proofreading Documents
Affiliations
Delta Sigma Theta Sorority, Incorporated
Sam Houston State University Alumni Association
New Caney ISD Classroom Volunteer
Timeline
Advising Support Representative
Capella University, SEI
2022.07 - Current
Talent Acquisition Specialist Contractor
Terminix
2022.04 - 2022.07
Member Engagement Specialist
Aetna, A CVS Health
2021.03 - 2022.03
Interview Specialist
The Cole Group
2020.08 - 2021.03
Associate Dean- Senior HR Assistant
SAM HOUSTON STATE UNIVERSITY
2020.01 - 2020.08
College of Education Dean, HR Assistant
SAM HOUSTON STATE UNIVERSITY
2018.03 - 2020.01
MBA -
Capella University
Bachelor of Science - Psychology
SAM HOUSTON STATE UNIVERSITY
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