Enedina Franco
Glendale,AZ
Summary
Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Modivcare
Phoenix, AZ
01.2024 - 02.2026
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Collaborated with cross-functional teams to streamline service processes.
- Provided comprehensive product knowledge to assist customers in decision-making.
- Implemented feedback mechanisms to improve service delivery and client engagement.
Customer Service Cashier
Bath & Body Works
Glendale, AZ
02.2023 - 09.2023
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
Customer Service Representative
CenturyLink
Glendale, AZ
12.2021 - 10.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Specialist
National Bank of Arizona
Glendale, AZ
01.2019 - 01.2020
- Answered incoming customer inquiries regarding product and service information.
- Provided assistance to customers in navigating website, placing orders, and resolving complaints.
- Responded to customer emails with accurate product and service information.
- Assisted customers with account maintenance such as resetting passwords and updating contact information.
- Performed data entry of customer orders into the company's order management system.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Processed returns, refunds, exchanges according to company policies and procedures.
Education
High School Diploma -
James Sandoval High School
Glendale, AZ05.2018
Skills
- Customer Complaint Resolution
- Check Processing
- Cash Handling
- Merchandise Restocking
- Payment Collection
- POS System Operation
- Account Management
- Financial Overage Analysis
- Customer Satisfaction
- Customer Service
- Data entry
- Call center experience
Timeline
Customer Service Representative
Modivcare
01.2024 - 02.2026
Customer Service Cashier
Bath & Body Works
02.2023 - 09.2023
Customer Service Representative
CenturyLink
12.2021 - 10.2022
Customer Service Specialist
National Bank of Arizona
01.2019 - 01.2020
High School Diploma -
James Sandoval High School