Eneida Ramos-Santos
Philadelphia,PA
Summary
Compassionate Medical Assistant with expertise in phlebotomy and clinical documentation. Committed to HIPAA compliance and patient safety, enhancing patient comfort and understanding in clinical settings.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Medical Assistant
AFC Urgent Care
Philadelphia, PA
08.2025 - Current
- Assisted in patient intake and managed electronic health records efficiently.
- Conducted routine medical procedures, ensuring adherence to safety protocols.
- Supported healthcare providers by preparing examination rooms and sterilizing instruments.
- Educated patients on treatment plans and procedures, enhancing understanding and compliance.
- Maintained inventory of medical supplies, optimizing resource availability for clinic operations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Measured patient pulse oximetry.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Oriented and trained new staff on proper procedures and policies.
- Completed EKGs and other tests based on patient presentation in office.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Improved clinical workflow with introduction of electronic health records system.
- Conducted thorough inspections of commercial vehicles for compliance with DOT regulations.
- Increased compliance rates by conducting thorough DOT inspections on commercial vehicles and drivers.
- Maintained up-to-date knowledge on DOT regulations and industry trends, ensuring accurate assessments during inspections.
- Assisted in developing departmental policies and procedures related to commercial vehicle inspections and enforcement activities.
Home Health Aide
Foreveryoung
Philadelphia, PA
06.2018 - 08.2025
- Provided compassionate personal care to enhance client comfort and well-being.
- Assisted clients with daily living activities, fostering independence and dignity.
- Collaborated with healthcare professionals to develop individualized care plans.
- Monitored client health status, reporting changes to medical staff promptly.
- Conducted regular assessments to ensure adherence to care standards and quality assurance.
- Implemented strategies to improve client engagement and satisfaction levels.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided mobility assistance such as walking and regular exercising.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Improved patient well-being by providing compassionate and attentive personal care.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
- Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
- Prevented pressure ulcers through frequent repositioning and regular skin assessments, maintaining patient comfort while reducing complications.
- Transported clients for medical and personal outings.
- Supported families through difficult times by offering emotional support and education on important care tasks.
- Scheduled and coordinated medical appointments.
- Trained new staff members on best practices for home health care.
- Delivered top-notch care for children with developmental disabilities, acquired illnesses or injuries.
Education
Associate of Science - Medical Assistant
Esperanza Eastern University
Philadelphia, PA05-2025
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- Medical terminology
- EMR / EHR
- Vital signs monitoring
- Data entry
- Clinical documentation
- Phlebotomy
- Electronic health records
- Electronic medical records
- CPR
- Immunization administration
- Phlebotomy techniques
- Specimens collection and processing
- Compassionate
- Medical procedures
- Laboratory specimen collection
- Professionalism and ethics
- Maintaining confidentiality
- Sterilization techniques
- First aid
- Medical supply inventory
- Equipment sterilization
- Complex Problem-solving
- Inventory and supply management
- Conflict resolution
- Laboratory maintenance
- Hospice care
- Specimen labeling
- Incident reporting
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Medical Assistant
AFC Urgent Care
08.2025 - Current
Home Health Aide
Foreveryoung
06.2018 - 08.2025
Associate of Science - Medical Assistant
Esperanza Eastern University