Eneida Marie Mercado
Edinburg
Summary
Compassionate, organized, and client-focused case manager with 1+ years’ case management experience. Detail-oriented and able to learn new concepts quickly. Seeking opportunity to expand skills while facilitating company growth.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Career Coach
WIOA
10.2024 - Current
- Conduct intake and enrollment for program candidates, assessing their interests, skills, and readiness for employment or training.
- Work with clients to identify barriers to employment and develop personalized strategies to address them, such as a lack of skills or personal challenges.
- Track and document the progress of each participant in case management systems, ensuring accurate and complete records are maintained.
- Help clients define and set short-term and long-term career and academic goals.
- Provide ongoing support to clients to ensure they can maintain and advance in their employment after they have been hired.
- Understand and implement program-specific policies and procedures to ensure compliance.
- Manage and reconcile documentation for supportive services, such as transportation assistance.
Intern
Arrow Child & Family Ministries
McAllen
01.2024 - 05.2024
- Maintained accurate records on all client interactions and progress notes.
- Participated in weekly team meetings to review cases and develop treatment plans.
- Identified resources available in the community to assist clients with meeting their goals.
- Attended trainings related to best practices in case management.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Collaborated with social workers to support patients.
- Provided referrals for additional services when appropriate.
Student Project Assistant
Mental Health First Aid
08.2023 - 05.2024
- Serve as student employee for the Mental Health First Aid grant.
- Assisted with the development of grant related training.
- Worked directly with faculty and grant Project Investigator (PI).
- Developed fliers, emails, and spreadsheets to promote MHFA program and track attendance.
Coordinator of Religious Education
St. Joseph the Worker Church
Edinburg
01.2009 - 01.2012
- Developed curriculum for religious education program to enhance student engagement and understanding.
- Administered training for volunteer and junior catechists, improving instructional quality and volunteer preparedness.
- Monitored instruction delivery and supported case management of student records to ensure accurate tracking of student progress.
- Assisted with church administrative staff in the coordination of food pantry and bill assistance to parishioners and community.
Education
Bachelor of Social Work (BSW) -
The University of Texas Rio Grande Valley
TX05-2024
Skills
- Career Guidance and Planning
- Client Advocacy
- Case Management
- Client Assessment
- Job Market Trends
- Skill training
- Microsoft Office 365
- Bilingual (English & Spanish)
- Relationship Building
Certification
- Medical Consent Training for Caregivers
- Trauma and Trauma-Informed Care: An Introductory Training Provided by DFPS
- Need for Normalcy: A Training for Foster Parents
- Psychotropic Medication for Children in Texas Foster Care
- Preventing and Recognizing Sexual Abuse and Victimization of Youth in Foster Care
- Abuse Risk Management
- Trauma Responsive Intervention Full Day
- Trauma Responsive Intervention Part 1
- Cultural Competence
- Separation, Grief, and Loss
Leadership Experience
- Managed community volunteers in a religious education program.
- Mentored junior catechists and student volunteers.
Timeline
Career Coach
WIOA
10.2024 - Current
Intern
Arrow Child & Family Ministries
01.2024 - 05.2024
Student Project Assistant
Mental Health First Aid
08.2023 - 05.2024
Coordinator of Religious Education
St. Joseph the Worker Church
01.2009 - 01.2012
Bachelor of Social Work (BSW) -
The University of Texas Rio Grande Valley