Summary
Overview
Work History
Skills
Certification
Languages
Quote
Timeline
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Engelbert Perez

Engelbert Perez

Davenport,FL

Summary

Knowledgeable and results-driven Team Leader, Experienced in leading high-performing teams, implementing strategic initiatives to boost productivity, and delivering exceptional customer experiences. Skilled in problem-solving, decision-making, and training, with a proven track record of resolving issues, promoting products, and driving continuous improvement across operations.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Shift Manager

Mc'Donald's
07.2018 - 04.2020
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.

Pre-Loader

UPS
10.2018 - Current


  • Maintained up-to-date knowledge of company policies, procedures, and industry best practices for optimal job performance.
  • Certified Hazmat division ensuring that no hazardous packages where being handled incorrectly.


Skills

  • Conflict Resolution
  • Team Leadership
  • Product Promotion
  • Time management
  • Adaptability and flexibility
  • Communication
  • OSHA compliance
  • Customer relations

Certification

  • Certified Hazmat Responder, UPS - 72 Hours
  • Certified ServSafe, McDonald's - 72 Hours
  • CPM - Certified Professional Manager

Languages

Spanish
Native or Bilingual
English
Full Professional

Quote

Diversification is protection against ignorance. It makes little sense if you know what you are doing.”
Warren Buffett

Timeline

Pre-Loader

UPS
10.2018 - Current

Shift Manager

Mc'Donald's
07.2018 - 04.2020

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