Cycling
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Architecture
Engin Bugra Onur
ELT Student
Istanbul
Summary
Dynamic Front Office Agent with a strong work ethic and exceptional communication skills, recognized for enhancing guest satisfaction at Montana Pine Resort. Proven ability to manage group reservations and streamline check-in processes, resulting in positive online reviews and repeat business. Proficient in multitasking and problem-solving to ensure seamless guest experiences.
Overview
2
2
years of professional experience
1
1
Certification
2
2
Languages
Work History
Front Office Agent
Montana Pine Resort
Mugla, Turkey
04.2022 - 10.2022
- Addressed maintenance issues promptly, ensuring minimal disruption to guests'' stays.
- Processed payments accurately and efficiently, minimizing billing discrepancies and disputes.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Front Office Agent
Montana Pine Resort
Mugla, Turkey, Hawaii
05.2023 - 09.2023
- Coordinated group reservations to accommodate specific requests, resulting in successful events and satisfied clients.
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Maintained a high level of guest service, resulting in positive online reviews and repeat business.
- Provided exceptional concierge services by making restaurant reservations or arranging transportation for guests upon request.
Front Office Agent
Akra Fethiye The Residence Tui Blue Sensatori
Mugla, Turkey
04.2024 - 09.2024
- Responded to inquiries from callers seeking information.
- Reviewed and updated customer information in database for accuracy.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Completed daily logs for management review.
Education
English Language Teaching
MEF University
Istanbul Turey05-2028
High School Diploma -
Bahcesehir College
Mugla, Turkey 04.2001 -
Skills
Multitasking proficiency
Guest relations
Strong work ethic
Guest relations management
Exceptional communication
Team player attitude
Problem-solving skills
Time management
Certification
English Path Language Schools
Interests
Timeline
Front Office Agent
Akra Fethiye The Residence Tui Blue Sensatori
04.2024 - 09.2024
Front Office Agent
Montana Pine Resort
05.2023 - 09.2023
English Path Language Schools
04-2023
Front Office Agent
Montana Pine Resort
04.2022 - 10.2022
High School Diploma -
Bahcesehir College
04.2001 -
English Language Teaching
MEF University