Eni Oliva
Houston
Summary
Motivated Graduate desiring to gain additional expertise in a hands-on teaching position. Personable and friendly professional with excellent communication, multitasking and conflict resolution skills. Well-versed in managing classrooms, controlling behavior and maintaining records.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Call Center Representative
Harris Health System
04.2021 - 07.2022
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Strengthened communication skills through regular interactions with others.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Call Center Representative
CenterPoint Energy
01.2020 - 11.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Contact Representative
Legacy Community Health Services
10.2018 - 08.2019
- Adapted communication style based on individual preferences or cultural backgrounds of clients, ensuring clear understanding from both parties.
- Managed a high volume of inbound calls daily, maintaining composure under pressure while providing top-notch service to clients.
Receptionist
Bemer Motor cars
10.2016 - 06.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Sales Associate
Planet Bags
10.2015 - 09.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Sales Associates
Planet Bags
12.2014 - 09.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
Bachelor's degree - Political Science
University of Houston-Downtown
Houston, TX05.2025
Associate degree - Political science
Houston Community College
Houston, TX12.2021
High school Diploma -
St. Michael's Learning academy
Houston, TX08.2017
Skills
- Data Analysis
- Data Understanding
- Effective Public Speaking
- Customer Engagement
- Strong Verbal Skills
- Critical Thinking Skills
- Clear Oral and Written Expression
- Fostering Relationships
- Advanced Spanish Communication Skills
Certification
- Driver's License
Additional Information
I'm looking for a challenging job where I can use my talent and knowledge and make the business grow and grow with the business.
Languages
Spanish
Native or Bilingual
Timeline
Call Center Representative
Harris Health System
04.2021 - 07.2022
Call Center Representative
CenterPoint Energy
01.2020 - 11.2020
Contact Representative
Legacy Community Health Services
10.2018 - 08.2019
Receptionist
Bemer Motor cars
10.2016 - 06.2018
Sales Associate
Planet Bags
10.2015 - 09.2016
Sales Associates
Planet Bags
12.2014 - 09.2015
High school Diploma -
St. Michael's Learning academy
Bachelor's degree - Political Science
University of Houston-Downtown
Associate degree - Political science
Houston Community College
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