Enia Aguilera
Fairfield ,CA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2
2
years of professional experience
Work History
Area Supervisor
AB PROFESSIONAL JANITORIAL SERVICES
FAIRFIELD, CA, CA
05.2023 - Current
- Monitored employee performance, providing feedback and coaching as needed.
- Resolved customer complaints in a timely and professional manner.
- Collaborated with upper management regarding changes in policy or procedure that could improve workflow efficiency.
- Trained new employees on policies, procedures, product knowledge, customer service techniques.
- Managed payroll activities including timesheets submission and approval process.
- Developed strategies for improving customer satisfaction ratings across all stores in the area.
- Kept areas clean, neat and inspection-ready to comply with product guidelines.
Receptionist Administrator
Shiny Auto Detail
Fairfield, CA
06.2022 - 05.2023
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
Education
High School Diploma -
Public Safety Academy
Fairfield, CA06.2022
Skills
- Strong Writing and Verbal Skills
- Dental Staff Support
- Patient Services
- Patient Relations
- Procedure Support
- Instrument Preparation
- Regulatory Compliance
- Disinfecting Rooms and Equipment
- Exam Room Setups
- Four-Handed Procedures
- Chairside Assistance
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Area Supervisor
AB PROFESSIONAL JANITORIAL SERVICES
05.2023 - Current
Receptionist Administrator
Shiny Auto Detail
06.2022 - 05.2023
High School Diploma -
Public Safety Academy
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