Michael Cruse
Columbus,OH
Summary
Accomplished auto industry professional with a proven record of excellence in the field, collaborating with teams, and delivering excellent results. Experience within insurance organizations, body shops and multi-shop operations.
Overview
12
12
years of professional experience
Work History
Collision Writer
Direct Collision Center
09.2023 - Current
- Estimate cars to determine damage and repairs needed.
- Coordinate direct repair assignments with local body shops and rental vehicles during restoration process.
- Analyzing and identifying PnL for increased margin opportunities
- Deliver exceptional customer service by addressing client inquiries promptly and professionally.
- Contribute to shop profitability by identifying potential upsell opportunities during the estimation process.
- Maintain up-to-date knowledge on industry trends, repair techniques, and vehicle technologies to provide accurate estimates.
- Consistently meet monthly performance targets by effectively managing workload and completing tasks in a timely manner.
Senior Auto Damage Appraiser
GEICO
11.2018 - 09.2023
- Calculated damage and claim values with CCC ONE.
- Managed heavy workload of cases by utilizing strong organizational, time management, and collaborative skills.
- Ensured compliance with industry regulations and company policies while performing appraisals on a wide variety of vehicles.
- Increased accuracy in repair estimates through continuous training in automotive technologies
- Successfully negotiated settlements with claimants and insurers.
- Analyzed complex data and prepared accurate and comprehensive reports for clients.
- Developed strong relationships with auto body shops
- Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
Key Carrying Manager
Home Depot
10.2012 - 11.2018
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed and motivated employees to be productive and engaged in work.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced customer satisfaction by resolving disputes promptly and maintaining a friendly and professionalism attitude
- Daily duties of inventory, scheduling, delegating tasks
- Boosted employee morale with rewards and recognition.
Education
Associate of Science - Visual Communications
ITT Technical Institute
Columbus, OH05-2011
Skills
Microsoft Office Suite, Adobe Suite, CCC, PartsTrader
Excellent verbal and written communication skills, friendly and approachable disposition, strong relationship building skills
Timeline
Collision Writer
Direct Collision Center
09.2023 - Current
Senior Auto Damage Appraiser
GEICO
11.2018 - 09.2023
Key Carrying Manager
Home Depot
10.2012 - 11.2018
Associate of Science - Visual Communications
ITT Technical Institute
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