Enid Porrata
Orlando,FL
Summary
Experienced travel professional with expertise in logistics planning and customer service. Proven success in coordinating travel to international and themed destinations. Strong collaborator and leader focused on achieving team goals and world-class service initiatives. Knowledgeable in diverse locales, accommodations, and points of interest.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Travel Specialist
National Geographic Expeditions
Celebration , FL
05.2022 - Current
- Took payments via credit and debit cards and handled sensitive information with professionalism and discretion.
- Asked open-ended questions to best understand client needs and determine best travel offerings.
- Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Provided detailed information regarding destinations, transportation options, costs and visa requirements.
- Responded immediately to clients' questions, issues, and complaints, and found effective solutions when required.
- Provided exceptional customer service, resolving any travel-related issues promptly.
Private Expedition Specialist
National Geographic Expeditions
Celebration , FL
06.2022 - 07.2023
- Responded to all client inquiries and asked appropriate questions to facilitate resolution
- Contact the Destination Management Companies to request and confirm the Private Expeditions.
- Developed a loyal clientele base due to excellent listening and research skills and a keen understanding of travel needs.
- Asked open-ended questions to ascertain better client needs and determine the best international travel offerings.
- Helped customers with passport and visa application questions.
- Provided excellent customer service by following up with clients, mailing out applications, and responding to incoming calls.
- Developed and maintained strong relationships with clients to maximize satisfaction.
- Organized memorable and exquisite private travel Expeditions for high-level clients.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Vacationista
Adventures by Disney
Celebration, FL
07.2018 - 04.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse coworkers to accomplish goals and address issues related to our products and services.
Cruise Vacation Planner
Disney Cruise Lines
Celebration, FL
11.2012 - 07.2018
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Provided customers with the best deals and Education, well-researched travel options, and successfully negotiated rates while improving customer satisfaction ratings.
- Take credit and debit card payments and handle sensitive information with professionalism and discretion.
- Asked open-ended questions to ascertain better client needs and determine the best international travel offerings. Responded to clients' questions, issues, and complaints and implemented appropriate solutions. Developed a loyal clientele base due to excellent listening and research skills and a keen understanding of travel budgets.
Education
Bachelor of Science - Health And Wellness
Purdue Global University
West Lafayette, IN05-2024
Skills
- Attention to detail
- Customer focus
- Negotiation abilities
- Company Branding
- Client networking
- Collaborates
- Regulations and compliance
- Leisure travel
- Budgeting expertise
- Travel arrangements
- Travel research
- Client relationship building
- Itinerary planning
- Travel coordination
- Company guidelines and procedures
- International reservations
- Transportation arrangements
- Manages complexity
Certification
- Florida Real Estate Licensee
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Private Expedition Specialist
National Geographic Expeditions
06.2022 - 07.2023
Travel Specialist
National Geographic Expeditions
05.2022 - Current
Vacationista
Adventures by Disney
07.2018 - 04.2022
Cruise Vacation Planner
Disney Cruise Lines
11.2012 - 07.2018
- Florida Real Estate Licensee
Bachelor of Science - Health And Wellness
Purdue Global University
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