Enid Z Rivera-Marrero
Rock Island,IL
Summary
Bilingual , Covid Compliant, compassionate, dedicated and highly motivated individual with a strong work ethic, adaptability, and exceptional interpersonal skills seeking a position in the healthcare industry to enrich the lives and productivity of others..
Overview
14
14
years of professional experience
Work History
Patient Intake Coordinator
Her Hope Behavioral Health
Jacksonville, FL
09.2023 - Current
- Conducted intake assessments for new patients in the field of mental and behavioral health
- Scheduled appointments and coordinated logistics for initial assessments with therapist and medical management physician
- Managed confidential client data in compliance with HIPAA and other relevant regulations.
- Ensured smooth intake process by coordinating the collection and processing of necessary documentation.
- Sent faxes to referring physicians and verifying patient was scheduled for initial assessment
- Performed data entry tasks such as entering demographic information into computer system accurately.
- Provided customer service to patients by answering questions regarding their care.
- Monitored incoming faxes for medical records requests and new patient referrals.
On Call Coordinator Geriatric Patients
Morse Life Palm Beach Pace
08.2017 - Current
- Remote Position
- Generated patient authorizations for both inpatient and outpatient medical services
- Maintained high standards for quality assurance performance
- Facilitated the acquisition of specialist single case contract agreements
- Organizes and arranges clinic appointments for participants
- Conducts regular clinical education series to meet state regulatory requirements
- Efficiently managed the scanning and entry of new client profiles, ensuring accurate documentation of demographic and initial care information.
- Effectively responded to participant/family/caregiver needs and concerns
- Conducted audits of homecare agencies annually
- Authorized HHA/CNA services for the client
- Performed participant assessments in accordance with the guidelines from the Dept of Elder Affairs
- Manage triaging of calls on after hour line for medical emergencies
- Facilitated the retrieval of clinical information from hospitals through liaison with Case Managers
- Assessed participants' mental health, physical condition, as well as their ability to perform instrumental and activities of daily living (IADL/ADL) during home visits.
- Process 1500 claim forms and billing.
Central Sterile Processing Technician
BETHESDA HOSPITAL
Boynton Beach, FL
05.2011 - 01.2024
- Managed the collection process of various instruments including IV pumps, PCA, food pumps, and pulse ox from nursing floors while adhering to proper cleaning protocols.
- Conducted comprehensive evaluations and coordinated proper handling, packaging and sanitization of medical equipment in adherence to EPA, FDA and OSHA guidelines.
- Conducted regular biological tests to validate the efficacy of steam autoclave and Sterrad
- Maintain logs on biological, Run Attest and Dart on all machines
- Maintain, update and replenish all crash carts and specialty carts
- Performed various tasks to restock inventory, replenish linen, process order requisitions, and update expired items
- Assisted in the orientation and training of new personnel
- Proficient in TJC and AAMI Standards.
Case Manager & Care Coordinator
IRISE SPINE & JOINT
03.2020 - 01.2022
- Managed patient appointments from a remote location
- Efficiently managed intake of patient data
- Offered support and responded to queries related to upcoming procedures
- Managed referral process for outpatient procedures
- Liaison for Personal Injury Attorneys and Workman Comp cases
- Managed STAT and VIP patients efficiently
- Ensured accurate confirmation and verification of insurance and PIP limits.
Patient Support Scheduler
Advanced ACO, LLC
07.2019 - 03.2020
- Provide patient service support to Medicare patients for our medical providers according to State Medicare protocol
- Confer with patients to obtain demographic information and accurately input patient and insurance information
- Coordinated scheduling among multiple parties, including patients, physicians and facilities to accommodate preferences
- Verify Medicare eligibility through Blue Sky Analytics.
Scheduler CT-MRI
Chelsea Diagnostic Center
12.2010 - 04.2011
- Performed pre-procedural confirmation calls to ensure accuracy of Radiology Imaging schedule
- Adjusted schedules to maximize efficiency by utilizing unused time resulting from cancellations and accommodating patients requiring immediate or emergency procedures.
- Contacted Radiology Imaging Staff to ensure preparedness of patients and availability of personnel and equipment affected by schedule adjustments.
- Compiled patient information including diagnosis, procedure's purpose, medications, allergies, and other relevant details obtained from Physicians before scheduled procedures.
- Printed schedules and distributed to appropriate modalities within the Radiology Imaging Department.
Education
Associate in Science - Medical
Skills
- Remote Work Experience
- CPR/BLS Certified
- Certified 701 B Case Management Assessor
- Medical Terminology
- Practice Better EMR
- Carevention EMR
- E Clinical Works EMR
- Greenway EMR
- Pro Fusion EMR
- Athena EMR
- Scheduling
- Native Bilingual Fluent in Spanish
- Administrative Management
- Customer Service
- Proficient in CPT Codes
- RING Central experience
- HIPAA Compliant Certified
- MS Office/MAC
- OSHA Certified
- Clear Level II Security Background
Skills
- CPR/BLS Certified
- Certified 701 B Case Management Assessor
- Medical Terminology
- E Clinical Works EMR
- Greenway EMR
- Pro Fusion EMR
- Scheduling
- Native Bilingual Fluent in Spanish
- Administrative Management
- Customer Service
- Proficient in CPT Codes
- RING Central experience
- Remote Work Experience
- Athena EMR
- Care Vention EMR
- HIPAA Compliant Certified
- MS Office/MAC
- OSHA Certified
- Clear Level II Security Background
Languages
Spanish
Professional
Timeline
Patient Intake Coordinator
Her Hope Behavioral Health
09.2023 - Current
Case Manager & Care Coordinator
IRISE SPINE & JOINT
03.2020 - 01.2022
Patient Support Scheduler
Advanced ACO, LLC
07.2019 - 03.2020
On Call Coordinator Geriatric Patients
Morse Life Palm Beach Pace
08.2017 - Current
Central Sterile Processing Technician
BETHESDA HOSPITAL
05.2011 - 01.2024
Scheduler CT-MRI
Chelsea Diagnostic Center
12.2010 - 04.2011
Associate in Science - Medical
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