Capable Patient Care Coordinator dedicated to providing superior support for patients in need of reliable information regarding finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Dependable Patient Care Coordinator serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Terrance Mouton
Summary
Overview
Work History
VieMed Healthcare
Job overview
Contacted patients to schedule CPAP, AutoPAP and BiPAP setups, while also explaining the clinical benefits of PAP therapy and dangers of sleep apnea.
● Managed clinical contact with the physician, referred contacts, health care practitioners, and others involved in the care of the patients referred
● Managed the maintenance of records, charting, progress notes, clinical files, equipment records, preventative maintenance records, and other necessary documentation.
• Patient assessment.
• Customer account management.
• Answering incoming calls, texts, chat messages and email.
• Sales of a Pap products.
•Product demonstration.
• F2F Troubleshooting with pt.
• Create documents for e signatures.
• Pap Compliance monitoring.
- Explained upcoming treatment preparation, instructions, and other facts to patients.
Ochsner Lafayette General Hospital
Job overview
- Assessment of Patients
- Performs technical interpretations of routine and intermediate level procedures by both hand and computer analysis
- Performing routine and intermediate level polysomnograms
- Practices proper care, usage, and maintenance of equipment
- Gather and Analyzes Patient information
- Set up CPAP and bilevel following established protocols
- Making patient feel comfortable and calm.
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Worked with patients to schedule tests and procedures.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- More than doubled key satisfaction and quality ratings in less than couple of months
Sleep Solutions of New Iberia
Job overview
- Assessment of Patients
- Performs technical interpretations of routine and intermediate level procedures by both hand and computer analysis
- Performing routine and intermediate level polysomnograms
- Practices proper care, usage, and maintenance of equipment
- Gather and Analyzes Patient information
- Set up CPAP and bilevel following established protocols
- Making patient feel comfortable and calm
- Faxing
- Payment Processing
- Data Entry
- Customer Service
Walgreens
Job overview
- Performed Overseeing photo department.
- Performed Processing payments.
- Performed Inventory of product.
- Resets to change store product configuration.
- Increased Photo processing of customer photos by advertisement
- Promoted sales of photo lab services.
Education
South Louisiana Community College
University Overview
Current Western Governor University
University Overview
Skills
- Proficient with navigating between different systems
- Scheduling
- Working independently
- Proficient with organizational skills and being able to multitask
- Proficient Microsoft word, Excel, and Power point skills
- Proficient with email,chat,phone and text-based communication
- Proficient communication skills
- Customer Relationship Management
- Medical terminology
- Computer literacy
- Proficient with Cash handling/Processing payment
- DME Experience
- Strategic thinking
- Remote work experience
- Sales of products experience
- Product demonstration skills
- Clinical operations
- People skills
- Customer account management
- Proficient with Electronic signature
Certification
Timeline
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