Enijah Taylor
Griffin,GA
Summary
Proven leader with a track record of enhancing the customer experience and boosting revenue at Citi Trends. Skilled in Retail Operations Management and excelling in communication, I've successfully trained teams to surpass performance metrics. My approach has fostered a loyal customer base and streamlined store operations, significantly increasing efficiency.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Citi Trends
08.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Trained and managed associates in customer service and sales techniques.
- Managed scheduling for store shifts to accomplish proper staffing.
Cashier
Roses Discount Store
03.2019 - 02.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
Griffin High School
Griffin, GA05.2022
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Supervision
- Retail Operations
- Employee Scheduling
- Customer Relationship Management (CRM)
- Retail Operations Management
- Customer Service
- Multitasking Abilities
- Problem-Solving
- Excellent Communication
- Shift Scheduling
Timeline
Assistant Manager
Citi Trends
08.2022 - Current
Cashier
Roses Discount Store
03.2019 - 02.2020
High School Diploma -
Griffin High School
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