Eniola Jimoh
Phoenix,AZ
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Brian Munroe Limited
LA, NG
08.2022 - 04.2024
- Collaborated with team members to identify and implement process improvements to enhance the customer experience
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Processed and stored recent employment records accurately in the Oasis systems
- Exceptional customer service was given to client jobsite staff by promptly and effectively handling their inquiries and concerns.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Support Specialist
Brian Munroe Limited
LA, NG
01.2022 - 08.2022
- Utilized customer service software to manage interactions and track customer satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Worked with multiple systems to assist callers and provide first-level resolution to their questions
- Handled various volumes of inbound calls daily, ensuring a high level of customer satisfaction.
- Utilized CRM software to document customer interactions and track issue resolution
Client Services Representative
Tosa-Tech Limited
LA, NG
01.2021 - 11.2021
- Managed relationships with key clients, serving as the primary point of contact for their service needs
- Provided personalized support to clients, addressing their concerns and ensuring their satisfaction with our services
- Conducted regular check-ins with clients to gather feedback, identify opportunities for improvement, and upsell additional services
- Coordinated with internal teams to ensure timely and accurate delivery of services to clients
- Resolved escalated client issues promptly and effectively, maintaining a high level of professionalism at all times
Technical Support Specialist
National Breweries PLC
LA, NG
12.2019 - 10.2020
- Provided technical support to customers experiencing issues with software, hardware, or digital products via phone, email, and remote assistance tools
- Diagnosed and troubleshooted technical problems, guiding customers through step-by-step solutions and ensuring timely resolution of their issues
- Collaborated with the product development team to identify and report software bugs and usability issues, contributing to product improvement efforts
Education
Master of Science - Business Analyst
Grand Canyon University
Phoenix, AZ10.2024
Bachelor of Science - Chemical Engineering
Covenant University
LA, NG05.2019
Skills
- Exceptional communication skills, both verbal and written
- Strong ability to multi-task and prioritize tasks effectively
- Proficient in using customer service software and databases
- Excellent problem-solving skills
- Power BI Expert
- SQL Expert
- Ability to remain calm and composed under pressure
- Customer Relationship Management (CRM)
- Document Control
- Strong attention to detail
- Experience with inbound call handling and resolution
Timeline
Customer Service Representative
Brian Munroe Limited
08.2022 - 04.2024
Customer Support Specialist
Brian Munroe Limited
01.2022 - 08.2022
Client Services Representative
Tosa-Tech Limited
01.2021 - 11.2021
Technical Support Specialist
National Breweries PLC
12.2019 - 10.2020
Master of Science - Business Analyst
Grand Canyon University
Bachelor of Science - Chemical Engineering
Covenant University