Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Enisa Velic

Bugojno

Summary

Proven Virtual Assistant and Customer Service Representative with a track record of enhancing customer loyalty for Zipperdrop. Excelled in CRM management and resolving complaints, significantly improving user experience. Skilled in calendar management and mentoring, demonstrating exceptional organizational and interpersonal abilities.

Overview

5
5
years of professional experience

Work History

Virtual Assistant

.
Remote
02.2023 - 01.2024
  • Monitored emails, organized inbox, and prioritized messages for supervisor.

Customer Service Representative

Zipperdrop
Remote
07.2019 - 10.2021
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Education

Hugh School -

Srednja Škola "Uskoplje"
Uskoplje
05.2016

Skills

  • Calendar Management
  • CRM Management
  • Social Media Updating
  • Document Preparation

Languages

English
Upper intermediate (B2)

Timeline

Virtual Assistant

.
02.2023 - 01.2024

Customer Service Representative

Zipperdrop
07.2019 - 10.2021

Hugh School -

Srednja Škola "Uskoplje"
Enisa Velic